Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights
Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from SurveyMonkey (Customer Experience), Gong (Sales Intelligence), Talkdesk (Customer Service), Medallia (Analytics), and Bloomreach (E-commerce).
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, launched its new customer experience (CX) solution, the GetFeedback platform. Announced at SurveyMonkey’s inaugural customer experience event, the CX Impact Summit, the multi-channel offering is an easy-to-deploy, cost-efficient CX solution that helps organizations set up their CX program within days—not months—to quickly understand and act on customer insights.
Gong, the leader in revenue intelligence software, announced at its second-annual Celebrate conference today that its integrated with Slack, Microsoft Dynamics, and Zoom to strengthen its virtual selling platform. By collaborating with the top software companies that sales teams already rely on, Gong is strengthening its offerings to create a more seamless, insightful, and intuitive platform for users. Gong is the most frequently used software for salespeople and these strategic collaborations make it the go-to platform to meet the needs of virtual sales.
Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a partnership to accelerate the deployment of conversational AI in contact centers. Via the partnership with Calldesk, Talkdesk customers will now be able to leverage the advantages of conversational AI, by reducing the cost of processing simple requests and providing a better experience to their callers: a personalized response, 24/7, with no hold time, even during call peaks.
Medallia, Inc., the global leader in experience management, announced that Zinklar, the global SaaS platform for consumer insights based in Barcelona, Spain, is leveraging Medallia Insights Suite to fuel the company’s market research solutions and help its customers understand consumer wants and needs.
New data from Bloomreach, the leader in commerce experience, shows the surge in holiday online shopping has already started as customers start preparing early for the Holiday season amidst the uncertainty around the ongoing impact of COVID.