Tenfold announced it has launched Tenfold NextGen CTI for Service Cloud Voice on Salesforce AppExchange, empowering customers to leverage Tenfold’s leading IPaaS (Integration-Platform-as-a-Service) to connect enterprise telephony including Avaya, Cisco, Genesys and more to Salesforce Service Cloud Voice. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalized service.

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Tenfold NextGen CTI for Service Cloud Voice

Tenfold’s latest offering allows Salesforce customers to integrate their preferred telephony platforms with Salesforce Service Cloud Voice, resolve calls faster with intelligence and automation, build loyalty in every phone conversation and supervise teams in real-time from anywhere.

Comments on the News

• “Tenfold is excited to enable enterprises to increase intelligence and automation in their contact centers by integrating leading cloud and premise enterprise telephony with Service Cloud Voice,” said Dan Sincavage, COO and Founder at Tenfold.  “With Tenfold’s leading IPaaS combined with the power and flexibility of Service Cloud Voice companies can truly achieve the vision of the ‘Composable Enterprise.'”
• “Tenfold is a welcome addition to the Service Cloud Voice ecosystem,” said Patrick Beyries, VP of Product Management, Service Cloud. “The expansion of Service Cloud Voice for partner telephony enables customers to integrate the telephony experience natively within the agent workspace, combined with CRM data, process and voice intelligence.”

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