Braidio Wins 2022 Visionary Spotlight Award for Concierge Service

Customer Engagement Platform Recognized for AI & Low-Code Digital Transformation

ChannelVision Magazine has recognized Braidio, a leading provider of productivity orchestration platforms, as a winner of the 2022 Visionary Spotlight Awards for Business Technology in the Saas and Cloud Applications category. The awards honor innovation and outstanding products in communications by channel and service providers.

The winning service, Braidio’s Concierge, leverages low-code development to provide enterprises with one-stop-shop communication and engagement solution. Concierge applications are built to scale for every part of a business, specifically focused on the business-critical customer edge. Professionals in industries like healthcare, financial services, pet wellness, and field service are able to create high-impact experiences that support the way today’s teams and customers interact. These turnkey applications integrate with existing tools and legacy platforms to build intuitive avenues for engagement that leverage real-time communication.

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“SaaS and related cloud apps are opening up a new world of possibilities not only for enterprises but small businesses as well. We’re honored to be listed as one of the companies pushing the boundaries of this category to help create better processes for all types of industries,” said Iain Scholnick, Founder and CEO of Braidio. “Today’s enterprises compete in crowded fields. To guide them in meeting their customers with the best strategies and experiences as digital channels evolve is our greatest priority.”

Since its launch in 2020, Braidio’s Concierge service has accelerated the digital transformation of a sector hit by the disruptions of the pandemic: healthcare. With My Health Concierge™, Braidio has provided solutions for telemedicine, remote monitoring, AI-triggered alerts and notifications, and resolution of patient inquiries from one interface, all while sitting atop legacy platforms. Concierge applications are an effective, multi-channel approach to customer communication and engagement management, improving productivity and driving revenues and growth.

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