Elixir Technologies Corporation, a leading provider of Customer Communications Management solutions, announced that they have been designated a Customers’ Choice vendor in the April 2020 Gartner Peer Insights ‘Voice of the Customer’: Customer Communications Management report. Gartner defines Customer Communications Management as “both a strategy and a market fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications.”

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Tarek Harry, Elixir’s Chief Executive Officer, had this to say about Elixir’s placement in Gartner’s ‘Voice of the Customer’ report. “At Elixir, our vision is to empower the best companies with an unmatched experience to communicate effectively with their customers. We believe our efforts to provide a best in class technology and service experience with our customers is reflected in the reviews of Elixir Tango on the Gartner Peer Insights Portal.”

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In 2009, Elixir anticipated the technology shift from mainframe to the cloud and began developing Tango as a ground-up, cloud-based customer communications management (CCM) platform. Elixir continues to innovate with design-led and cloud-native functionalities built into the 2019 release of their Elixir Tango platform. Elixir differentiates itself in the CCM space with its focus on empowering the business user to automate key components of the communication lifecycle as well as developing cloud-first, digital business applications accessible across the organization.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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