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Frost & Sullivan Recognizes CenturyLink for Excellence in Innovation in UaaS in Latin America and the Caribbean

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Frost & Sullivan awarded CenturyLink, Inc. its prestigious 2020 Best Practices Award for Excellence in Innovation, recognizing CenturyLink for the solid performance and effective strategy of its Unified Communications as a Service (UCaaS) in the Latin American and Caribbean market.

Highlights from Frost & Sullivan’s analysis:

  • Companies are realizing the benefits of cloud-based models, the benefits of OPEX and CAPEX, the scalability and flexibility that allow organizations to increase or decrease the amount of resources consumed monthly, greater security and reliability, longer implementation times. fast, and low-risk options when experimenting with new technologies.
  • The UCaaS market in Latin America and the Caribbean continues its path to the cloud and is showing double-digit growth rates.
  • Digital transformation continues to be a key organizational goal for companies in Latin America. Addressing challenges such as finding appropriate, cost-effective network services capable of seamlessly integrating the various technology platforms, applications, and services a business uses is crucial, especially during the global pandemic.
  • With customer expectations evolving today, organizations are demanding new and more advanced UC&C capabilities, as well as tighter integration between their communication systems and other business applications. Many clients face big decisions when it comes to IT investments that will support their communications and digital transformation initiatives. CenturyLink has extensive experience managing complex hybrid and multi-cloud environments, and many of its implementations include extensive integration of legacy PBX / PSTN services to protect existing investments in enterprise communications systems.

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While the negative effects of expected unfavorable economic change could lead some organizations to postpone their investments in ICT solutions, companies like CenturyLink are quickly realizing the importance of having robust cloud-based tools — these tools allow them to effectively support the work. while improving employee productivity, increasing business agility, optimizing the customer and employee experience, and accelerating time to market.

“After our in-depth analysis, underpinned by a 360-degree investigation, with objective ranking of companies in the Hosted IP Telephony and UCaaS market of Latin America and the Caribbean, Frost & Sullivan is firmly convinced that CenturyLink is one of the leading vendors, uniquely positioned to ensure these key capabilities and leverage them to support both growth and innovation, “said Sebastián Menutti, Industry Principal, Frost & Sullivan. “The company is a digital transformation facilitator and advisor for its clients, providing strict SLAs and taking ownership of the customer relationship, providing them with a single panel IT solution.”

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“CenturyLink is committed to partnering with Latin American companies to achieve their technology goals, helping them overcome the challenge of this global pandemic and to continue their journey of digital transformation,” said Leonardo Barbero, Senior Vice President of Product, CenturyLink Latin America “Companies face an ever-changing technology landscape, with high capacity demands, security concerns, and the need to migrate to new platforms. This recognition from Frost & Sullivan validates our efforts to deliver a simple corporate user experience, with sophisticated capabilities, and strengthens CenturyLink’s continued leadership in providing a wide range of services that meet the needs of our customers, all while providing a high level of service. ”

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