Browsing Tag

TeamSupport

TeamSupport Names Technology Industry Veteran Pete Khanna as CEO

TeamSupport, LLC announces the appointment of technology industry veteran Pete Khanna as its new CEO effective immediately. TeamSupport is a fast-growing, award-winning B2B customer support software solution provider headquartered in Dallas, Texas. Co-founder and former CEO Robert C. Johnson will assume a pivotal role on the company's board of directors. Khanna is a proven business leader with more than 20 years of experience in senior executive roles at competitive, software, and technology companies specializing in…

TeamSupport’s Powerful Ticket Automation Now Enabled for Microsoft Teams

TeamSupport announces new integration with Microsoft Teams, enabling ability to post messages through Ticket Automation feature TeamSupport, a multiple award-winning B2B (business-to-business) customer support software solution, announces a new integration with Microsoft Teams®. Microsoft Teams is a popular workplace communication tool, and now users have the ability to post messages on Teams channels with TeamSupport's powerful Ticket Automation feature. "TeamSupport allows B2B support teams to take a holistic…

MarTech Interview with Robert C. Johnson, Founder and CEO at TeamSupport

"Customer self-service is valuable to businesses of any size and, given the increase of its usage, it won’t be long before a self-service customer portal becomes a requirement for success." Please tell us about your role and the team/technology at TeamSupport. In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington, and I set out to build one. We determined the market desperately needed a…

TeamSupport Enables Bi-Directional Integration with Microsoft Dynamics 365 to Enable Swifter Communications

TeamSupport is a leading B2B customer support software: Now offers comprehensive, bi-directional integration with Microsoft Dynamics applications to improve clarity and streamline workflows B2B Customer Support is under intense pressure to deliver real-time insights and provide for a swift collaboration platform for every team member. To ensure seamless collaboration between team members and agencies handling critical tasks from their remote workplaces, TeamSupport has announced a key integration with Microsoft Dynamics®…

TeamSupport Expands Leadership Team With VP of Marketing and Communications

Experienced communications veteran to help spearhead omnichannel marketing communications strategy TeamSupport, the industry’s top business-to-business (B2B) focused customer support software solution, announces the appointment of Connie Glover as vice president of marketing and communications. Glover will work closely with TeamSupport CMO, Melissa Hendrick, to ignite growth, demand generation and overall customer experience. Marketing Technology News: COVID-19 Phishes Explode as U.S. Reels From Pandemic “We see a…

TeamSupport Unveils New Capabilities to Strengthen B2B Customer Support Software

Updates to analytics, user experience and email integration equip B2B support teams to build lasting customer relationships TeamSupport, the industry's top business to business (B2B) customer support software solution, announces five new capabilities that provide B2B customer support teams with the tools necessary to break down internal communication barriers. These capabilities make it easier for teams to work together, share information and access their collective knowledge to solve customer challenges. Capabilities…

TeamSupport Secures Significant Growth Investment from Level Equity

Investment to Accelerate Growth and Expansion of Leading b2b Customer Support Software TeamSupport, the industry's top B2B customer support software solution, today announced it has obtained a significant growth investment from Level Equity. The investment will enable the company to accelerate the expansion of its technology, customer success, sales, and marketing initiatives. The funding comes at a perfect time, as Gartner recently announced that Customer Relationship Management (CRM), which includes Sales, Marketing,…