Chris Condon’s appointment reinforces Atento’s strategic commitment to accelerate its growth in the region with the greatest potential and optimize the firm’s global operational capacity.

Atento Luxco 1, one of the world’s largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leader, announced the appointment of Chris Condon as new regional director of USNS (US Near Shore), effective immediately.

Chris Condon brings over 25 years in customer experience (CX) solutions and technology experience to the role, having held leadership positions in sales, solutions, consulting and operations CX services companies throughout his career. Over a 23 year tenure at TTEC he held multiple roles, culminating as Chief Revenue Officer of the TTEC Digital business, leading the go-to-market strategy and its execution.

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Before joining Atento, Chris held the position of EVP & Chief Business Officer at Movate, a leading company in digital technology and customer experience services, where he led key strategic initiatives for growth and digital transformation of the organization. His experience spans the management of complex operations and the development of innovative solutions that have generated significant impact on customer satisfaction and business results.

From his new position, Chris will lead operations in the USNS region, focusing on identifying and capitalizing on new highly profitable growth opportunities, while implementing strategies to improve operational efficiency and strengthen customer relationships in this strategic market for Atento.

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“We are pleased to announce the appointment of Chris Condon as our new USNS President and GM.  Chris brings an outstanding track record in the customer experience (CX) and technology industry, backed by a solid history of leadership in implementing highly successful growth strategies,” states Dimitrius Oliveira, CEO of Atento. “His incorporation represents a key strategic step to accelerate growth in one of the regions with the greatest potential for our business. Additionally, with his experience, we will strengthen our capacity to generate exceptional operational results at a global level. We are confident that his leadership will make a significant difference in the expansion of our market presence.”

This appointment is part of a series of strategic organizational transformations that Atento is carrying out with the objective of accelerating the execution of its growth priorities and consolidating its positioning as a leading player in the Business Transformation Outsourcing (BTO) sector. These initiatives underscore the company’s commitment to innovation and strengthening its leadership in the global market.