RingCentral Office, Meetings and Contact Center Solutions Enhance Employee Collaboration and Innovation

RingCentral, Inc. a leading provider of enterprise cloud communications, collaboration, and contact center solutions, announced that Australia’s largest enterprise software as a service (SaaS) company, TechnologyOne, has selected RingCentral’s cloud communications platform to streamline customer engagement and connect its global workforce for increased innovation and productivity. The deployment of RingCentral will support the company’s 14 international offices across six countries and 1,200 team members worldwide, including 400 innovative developers.

“The agility of their approach, their product’s ability to provide a great user experience regardless of location and connectivity, and the reporting capabilities will support our steep growth trajectory.”

With more than 30 years of software innovation, TechnologyOne is one of the top 150 companies listed on the Australian Stock Exchange (ASX) and has doubled in size every four to five years. The company has Australia’s largest research and development center for the future of enterprise software. TechnologyOne delivers its integrated enterprise SaaS solution to key sectors, including education, federal, and local government.

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“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system,” said Edward Chung, CEO, TechnologyOne. “The agility of their approach, their product’s ability to provide a great user experience regardless of location and connectivity, and the reporting capabilities will support our steep growth trajectory.”

Prior to deploying RingCentral, TechnologyOne had separate communications and contact center systems, restraining growth via mobile, global and application integration needs. By moving to RingCentral’s cloud communications platform, TechnologyOne now uses a single solution, RingCentral Office, to connect its global workforce across distributed locations, enabling them to communicate and collaborate using voice, web, and video meetings.

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Key RingCentral solutions and benefits for TechnologyOne include:

• RingCentral Global Office: Increases workforce productivity and reduces TechnologyOne’s IT overhead by providing reliable voice, messaging, and collaboration functionality globally.
• RingCentral Meetings: Enables TechnologyOne employees to connect via video meetings, delivering more effective collaboration across global offices with customers and colleagues.
• RingCentral Mobile: Empowers the TechnologyOne team to communicate on the go, from anywhere, on any device by making calls, taking part in online meetings, and sending messages.
• RingCentral Contact Center: Allows customers to choose the way they wish to interact by providing native support for voice, web chat, SMS, email, and fax, and Salesforce^® integration.

“We have a differentiated approach to cloud communications that enhances productivity and empowers people to work the way they want with collaboration and teamwork at the center,” said Peter Hughes, vice president, sales for Asia Pacific, RingCentral. “Our solutions have enabled TechnologyOne to connect its global workforce and customers in a way that cannot be achieved with its former systems. As the TechnologyOne team continues to execute on their cloud-first IT strategy, we look forward to partnering with them in new ways.”

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