• Field brings nearly two decades of sales and customer care experience to the board, supporting Dialpad as it leads the industry forward in the next generation of customer-agent experiences, powered by the company’s native and proprietary Ai.

• On the heels of the company’s announcement of DialpadGPT, Dialpad’s proprietary LLM, and recognition on Forbes’ 2023 Cloud 100 list, Field’s appointment brings unique insights to help support and advance Dialpad’s proven Ai platform for sales intelligence, customer engagement and collaboration.

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – announced the appointment of Callie Field to Dialpad’s Board of Directors. Currently the president of T-Mobile’s Business Group, Field’s extensive background in sales and passion for an optimized customer experience will further support Dialpad’s mission of empowering enterprises of all sizes with the best-in-class, applied Ai-powered platform that brings together sales intelligence, customer engagement and collaboration.

“I’m thrilled to be joining a16z co-founder Marc Andreessen, Android co-founder Rich Miner, ICONIQ Capital co-founder Will Griffith, and all the prominent Dialpad board members as we guide the company to scale with enterprises of all sizes globally.”

“I’ve had the privilege to work closely with Dialpad for more than two years and have been impressed by their customer obsession and the incredible benefits their real time Ai-powered solutions are bringing to businesses across all industries,” said Field. “I’m thrilled to be joining a16z co-founder Marc Andreessen, Android co-founder Rich Miner, ICONIQ Capital co-founder Will Griffith, and all the prominent Dialpad board members as we guide the company to scale with enterprises of all sizes globally.”

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Field has been setting records since the beginning of her career as a T-Mobile sales representative and throughout her role as T-Mobile’s Chief Customer Experience officer – during which she was profiled by Harvard Business Review for completely reinventing the model for customer care and inspiring her teams to deliver legendary customer experiences. Now, as a visionary leader running T-Mobile’s fastest growing business segment, Field is a key contributor to the Un-carrier’s longstanding reputation as one of the most innovative companies in wireless industry. She previously served as a board member of ServiceMax.

“Callie is a powerhouse in the customer engagement space, having led sales and customer engagement teams to build industry-leading customer experiences, making her an exceptional addition to our board,” said Craig Walker, CEO and Founder of Dialpad. “We’re looking forward to collaborating with her as Dialpad continues to expand, release new products and improved experiences for our customers, and fuel more businesses with Dialpad’s real-time Ai.”

Callie joins Dialpad’s board at a pivotal time. The company recently launched DialpadGPT, a proprietary LLM for sales, service, and recruiting, built on over five years and five billion minutes of proprietary conversational data. It’s the first LLM designed specifically to cater to the evolving needs of today’s businesses and their employees. Additionally, the company is experiencing record financial growth and has landed on major industry lists including #25 on Forbes’ 2023 Cloud 100 and was an Inc. Best in Business 2022 recipient.

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