New CMO Council Research Finds Marketers Are More Focused on Transactional Relationships with Customers Rather Than Building Lasting, Emotional Attachments …
Software Company Agillic Is Entering the DACH Region with a Native Customer Marketing Platform to Help Brands Act on Insight Through a Data-Driven and Customer-Centric Approach
“Make it all about me!” This is the craving brands must satisfy as they engage with customers. Today, personalisation and …
Contentsquare’s New Analytics Platform Pinpoints Negative Customer Experiences
New Platform Empowers Digital Teams to Troubleshoot Issues Fast and Innovate More Experience analytics leader Contentsquare launches a major release …
TechBytes with Ryan Lester, Senior Director of Customer Experience Technologies at LogMeIn
Tell us about your role and the team/technology you handle at LogMeIn. I am the Senior Director of Customer Experience …
Vonage Enables Ramco Systems to Offer AI-infused Customer Engagement on the WhatsApp Business Solution via Nexmo Messages API
Vonage, a global business cloud communications leader, announced that global enterprise software provider Ramco Systems is leveraging Nexmo, the Vonage …
Lucd Partners With AI Satellitez to Improve Customer Experience for Model Creation in the Enterprise
Lucd’s Strategic Partnership With AI Satellitez Will Enable Customers to Develop New Models and Upload Into the Lucd Platform Seamlessly …
Overwhelmed with Endless Marketing: New Research Finds That Customers Are Sick of Irrelevant Messages from Retailers
Ometria Finds That Marketers Face a Choice Between Stressing out Customers with Lots of Generic Marketing, or Putting Customer Experience …
Three Ways to Jump-Start Your Customer Experience with AI
Customer experience has become a boardroom conversation as every interaction with a brand impacts how a customer thinks about the …
The Customer Experience Challenge
Experts weigh-in on how to reach goals despite moving targets “Customer Experience: A Moving Target” was a hot topic of …
OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers
OpenText Provides Fresh Insights on Campaign Performance and Customer Sentiment OpenText, a global leader in Enterprise Information Management (EIM), launched …
Don’t Let Your Data-Driven Marketing Strategy Replace a Human Understanding of Your Customers
With customers continuing to seek personalized experiences, the vast majority of marketers have adopted data-driven Marketing practices, using insights derived …
Looking to Uncover Guest Insights and Drive Action, Marston’s Partners with Customer Experience Management Provider SMG
Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has announced …
Bain & Company and Ecosystems Announce a Strategic Partnership to Help Companies Deliver More Value to Their B2B Customers
Bain & Company and Ecosystems announce a global strategic partnership, combining Bain’s leading Business-to-Business (B2B) Elements of Value® research with …
Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement
Flexible, Value-Based Program Rewards Partners for Contributions and Capabilities Zendesk, Inc. announced a new Zendesk Partner Program to provide the …
MarTech Interview with Tom Keiser (Chief Operating Officer) and Elisabeth Zornes (Chief Customer Officer) at Zendesk
"In the APAC region, Zendesk's top customer wins include GroupOn, StashAway, Circles.Life, Grab, Ola, and FoodPanda to name a few." …
Customers Get Deeper into Discovery with the New Version of JMP
Release arrives on 30th anniversary of the first version in 1989 From Pleistocene fossils to infrared technology on a mission …
Waters Corporation Invests in Customer Experience with Adoption of Salesforce CRM Solution
With a unified CRM platform, Waters aims to strengthen its deep customer relationships to support their goals and enhance human …
OnePIN Named Top 10 Customer Experience Management Solution Provider
OnePIN receives recognition for innovative technology offerings and unparalleled commitment to customer success OnePIN, Inc., the world’s leading provider of …
Sprinklr Improves Customer Implementations With FinancialForce Professional Services Automation Data
Enhanced PSA Usability Enhances the Bottom Line for Sprinklr FinancialForce, the #1 Enterprise Professional Services Automation and the only customer-centric …
Alorica Launches Global Recruiting Initiative to Hire 25,000 Insanely Great Customer Experience Associates
Leading Digital Transformation Provider in Search of Thousands of Top Talent to Help Fulfill its Vision of Making Lives Better, …