Industry-leading solution drives hyper-personalized experiences across the entire customer lifecycle and leverages integrations with Demandbase, Salesforce and Oracle Eloqua Folloze, …
Falkonry Launches Falkonry LRS 2.0 Enabling Customers To Quickly Gain Actionable Insights From Operational Data
Delivers significant enhancements to performance, visualization and scale Falkonry, Inc., the leading enabler of predictive operations for Global 2000 companies, today …
Personalized Customer Experiences Represent Largest Opportunity – and Biggest Challenge – for Sales Enablement, According to Seismic Study
The State of Enterprise Sales Enablement, 2019 Reveals How Organizations Can Improve B2B Sales Enablement Success Amid Buyers’ Increasingly High …
Silverline and Ringlead Join Forces to Drive Better Business Outcomes for Customers
Silverline, a Salesforce Platinum Partner with expertise in the Financial Services and Healthcare industries, announced a strategic partnership with RingLead, …
Why Prime Day Deals Won’t Buy Long Term Customer Loyalty
The lead up to the holidays is no longer the star Sales day of the year thanks to Amazon’s Prime …
Simon Data Raises $30 Million to Expand Data-Driven Customer Experiences in the Enterprise
Fast-Follow Investment to Drive Data Science and Continued Growth; Major Customers Include Albertsons, ASOS, Equinox, Venmo, WeWork Simon Data, the …
Mistaken Identity? An Identity Strategy Can Help Improve the Customer Experience
This Guest post is co-authored by Thad Westhusing. Customers expect brands to know them. When a brand meets their expectations …
FrontdeskAI Brings Simple Yet Powerful Customer Engagement Analytics to Franchise and Multi-Location Businesses
AI-Powered Dashboards Deliver Intelligence and Insights Across All Franchise Locations FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for …
Dovetale Launches New Influencer Relationship Management Platform and Crosses 650 Customers Worldwide
Dovetale is Transforming How Marketing Teams Manage Their Influencer Programs Dovetale, a web-based influencer CRM, launches a first-of-its-kind custom database …
Is Customer-Centricity Still a Fantasy in Marketing and Sales?
How would you define a Customer Experience strategy for an ‘invisible’ customer? Despite all the data and analytics that marketers …
TapClicks and ApexChat Partner to Optimize Customer Engagement and Online Lead Conversion
Companies Collaborate to Integrate Live Chat Data into TapClicks Marketing Operations Platform TapClicks, the global leader in marketing intelligence, analytics, reporting, …
Boosting Brand Loyalty and Customer Experience for a German Logistics Company | Quantzig’s Social Media Analytics Engagement
A global data analytics and advisory firm, Quantzig, has announced the completion of their latest social media analytics engagement for …
Customer Taste: The Key to Profitable, Long-Term Relationships
Consumers make purchase decisions based on their personal Taste. When a Sales clerk asks, “May I help you?”, invariably the …
New Measures to Increase Fairness for Mobile Customers
Ofcom has set out a range of measures to increase fairness for mobile customers – including greater transparency, fairer contract …
Infor Continues to Enrich Customer Experience with Infor Concierge Portal
Newest iteration of Infor Concierge has more power, brand-new look and feel Infor, a global leader in business cloud software …
Oracle Rings Up Higher Quality of Experience for Supermarket Chain Customers
Super 99 uses Oracle SD-WAN to boost customer services and cut network spending Panamanians desire reliable retailers when it comes …
Customer Satisfaction Slips Again, Further Threatening Economic Growth
Overall US customer satisfaction retreats for a third consecutive quarter, falling 0.1% to a score of 76.4 (on a scale …
Bango Adds Spotify as Business Partner to Delight Millions of New Customers
Bango, the mobile commerce company, and Spotify, have entered into a business partnership to increase access to the world’s most …
TechBytes with Malcolm Koh, Customer Experience Strategist APAC at Zendesk
Tell us about your role and the team/technology you handle at Zendesk. As the Customer Experience Strategist and Customer-in-Residence for …
The Art of the Customer Persona – Four Things Most Businesses Get Wrong
Developing audience personas is a pretty basic part of being a marketer. Most product or account teams at some point …