FayeBSG Releases Flare Sentiment Analysis

By prweb On Dec 11, 2020

Flare Sentiment Analysis, created by Master Zendesk Partner FayeBSG, provides the ultimate predictive customer experience by automatically analyzing incoming support messages’ mood and gauges sentiment on each response.

Faye Business Systems Group, a leading global technology company and Master Zendesk Partner, announced the availability of Flare Sentiment Analysis for Zendesk.

With the release of Flare Sentiment Analysis, Zendesk users can now utilize a sophisticated machine learning application that can scan messages for indicative keywords and phrases and let agents know if the sender seems in a positive, negative, or neutral mood.

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The features and benefits of Flare Sentiment Analysis:

Automatically analyze messages for the sender’s sentiment
Gauge sentiment on each response to support tickets and watch mood improve as solutions are presented
Categorizes the sentiment into positive, negative, neutral, and mixed
Legacy communications can be analyzed – useful for training purposes
Analyze not only single messages but whole dialogues as well

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Flare Sentiment Analysis is available in a Basic and a Professional edition. Both versions enhance agents with proactive data and analysis of incoming messages to take Zendesk Customer Service workflows to the next level.

The Professional edition gives users the ability to filter messages in Explore by the sentiment or mood of the client and/or agent. This is a highly valuable feature for coaching and prioritizing attention to clients/consumers that may need it most.

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