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Sesame Software Announces Fully Automated Data Warehouse for Teradata, Enabling Enhanced Business Intelligence

Sesame Software Expands Endpoints by Providing Support for Teradata, Accelerating Customer Initiatives Across Cloud Data Warehouse, Integration and Analytics Sesame Software, the innovative leader in Enterprise Data Management and creator of Relational Junction Data Management Suite, today announced it is offering support for Teradata databases. Sesame Software's Relational Junction Data Warehouse Builder creates a fully automated data warehouse for Teradata in just minutes. This provides effortless data replication…

Free Customer & Employee Impact Assessment Helps Brands Navigate Coronavirus Challenges

CallMiner Analytics Rapid Evaluation (C.A.R.E) assessment analyzes contact center data to uncover shareable insight on how COVID-19 is impacting business operations CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, announced the launch of its CallMiner Analytics Rapid Evaluation (C.A.R.E) assessment, which provides an automated snapshot of how the coronavirus is impacting an organization through voice of the customer and work-from-home voice of the employee…

COVID-19 Drives Digital Transformation for ASEAN Enterprises, Says GlobalData

COVID-19 is driving digital transformation for enterprises in the Southeast Asia region (ASEAN) and will open up wider opportunities for carriers and service providers, says GlobalData, a leading data and analytics company. Alfie Amir, Senior Analyst at GlobalData, comments: “A large majority of ASEAN enterprises still rely on traditional information communication technology (ICT) such as captive data center and traditional network services, making it more challenging for them to adapt to the changes associated with…

GoodData Supplies TownNews with Data Analytics to Turn Media Data Into Insights

TownNews’ GoodData-powered tools help media companies use data insights to grow revenue, audience, engagement GoodData, a leader in end-to-end analytics solutions, announced today that TownNews is using its technology to make media customers more successful with data insights about content, audience and engagement. TownNews is a leading provider of content management systems and platforms for local media organizations in the U.S., serving more than 2,000 newspaper, TV, radio, and web-native news organizations. Marketing…

U.S. Men Are More Willing Than Women to Pay For Good Customer Service

Gender differences come to light in Genesys consumer survey on customer experience Mars and Venus are still in opposition in the realm of customer experience. A recent survey by Genesys, the global leader in cloud customer experience and contact center solutions, finds that men and women have different expectations when it comes to good customer support and communication methods. For instance, nearly 20% more men than women are open to paying extra to get the type of service they want. Marketing Technology News:…

Chat + ABM: Terminus Buys B2B Conversation Chat Platform Ramble to Sync Sales & Chat Data

ABM teams can now greet each of their target accounts with their initial name and set up phenomenal customer support. That’s the power of Account intelligence synced with Conversational data, achieved by Terminus. Leading B2B Marketing platform, Terminus has scored another major acquisition. After acquiring the Email Signature Marketing platform Sigstr, Terminus has now acquired Ramble to enable chat-driven ABM engagement throughout the customer lifecycle. Terminus had also launched an on-page website optimization…

Actifio Named to CRN’s 2020 Big Data 100 List

Selected Among 'Coolest Big Data Management & Integration Software Companies' Actifio, the pioneer of copy data management software, announced today that CRN®, a brand of The Channel Company, has named Actifio one of "The Coolest Big Data Management & Integration Software Companies" on its newly published 2020 Big Data 100 list. This annual list recognizes elite technology suppliers that are bringing to market cutting-edge services, solutions, and technologies focused on helping organizations effectively manage…

Syncsort Named a Leader in IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment

Syncsort today announced that the company has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment. “Our position as a Leader in this IDC MarketScape evaluation validates the proven capabilities within our EngageOne suite of products to create scalable and data-driven solutions that can be delivered through modern platforms, in real-time.” “In light of recent events around the world, the ability to quickly, effectively and accurately communicate with consumers…

Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers

Cyara ranked top revenue-generating app in the Genesys Professional Services Expert Apps program Cyara, provider of the award-winning Automated CX Assurance Platform, has reached a new milestone in its partnership with Genesys, the global leader in cloud customer experience and contact center solutions. Cyara’s platform was ranked as the top revenue-generating Expert App* in 2019 on the Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The accolade reflects the trend…

Zeal Announces Box Integration Combining Contract Data With Unified Cloud Content Management

Integration with Box improves cross-application integration and enhances productivity across the entire Zeal platform Zeal announced it was selected to join Box's Technology Partner Program. This new integration with Box will allow customers to access their contract data from multiple applications through Box's vast inventory of API integrations. This enables Zeal to operate as a broker of contract data for customers who need to access their contract repositories with additional auditing and accounting systems. Zeal is…

Freshworks Integrates With Slack to Scale Rapid Customer Service for Enterprises

Market first customer support integration enables millions of users of popular communications app to accelerate collaboration and swiftly resolve soaring inquiries Freshworks Inc., the customer engagement software company, announced the integration of its customer support and engagement software Freshdesk with Slack, the leading channels-based messaging platform which counts over 12 million active daily users performing over five billion actions every week. This first-to-market customer support integration extends…

Teradata Announces General Availability of Vantage Customer Experience

Partners with Celebrus to Deliver Personalized Experiences Across All Customer Interactions to Drive Incremental Revenue and Lower the Cost-to-Serve Teradata, the cloud data and analytics company, announced that Vantage Customer Experience (CX) is now generally commercially available. Vantage CX helps brands deliver relevant, personalized experiences in real time, across all customer interactions and touch points. By partnering with Celebrus and integrating real-time interaction data into Vantage CX, Teradata customers…

PrivX chosen as the Privileged Access Management solution by Fujitsu for their Customer Management Environment (CME) platform

PrivX improves security and auditability, decreases manual work, and lowers the cost of producing services SSH.COM today announced that Fujitsu has selected to implement PrivX as a critical tool in their CME environment, which Fujitsu uses to govern and manage access to their customers’ environments. Fujitsu has multiple large customers in their managed environment, providing hosting, network management, application services, SOC (Security Operations Centre) & SIEM (Security Incident & Event Management) services …

Customers Encourage Customers to Help Make Shopping Safer for Everyone in Stop & Shop’s New Ad Campaign

Leading Food Retailer Enlists the Public to Help Bring an Even Stronger Response to the COVID-19 Pandemic Stop & Shop customers have taken a starring role in the company’s new ad campaign, which encourages shoppers to do their part to help make grocery stores safer for everyone during the coronavirus pandemic. The retailer’s new “Please” campaign, which starts this week on television and radio stations in New York, New Jersey, Connecticut, Massachusetts and Rhode Island, provides suggestions on simple steps that…

Verizon Media Provides Developer Community With Tools for Analysis and Visualization of COVID-19 Data

Verizon Media today announced the launch of three new resources that developers and data teams can use to organize and better understand publicly available COVID-19 data. The resources include a dataset, API, and dashboard that help engineers analyze and navigate COVID-19 data. The data and resources are powered by the Yahoo Knowledge Graph, which is one of the largest organized collections of information and includes billions of facts about places, organizations, creative works, and more. “The COVID-19 pandemic…

Glia Recognized in Gartner Report “Market Guide for Digital Customer Service and Support Technologies”

Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies as a Representative Vendor for providing Digital Customer Service and Support Technologies solutions. With current world events changing the way all business is conducted, enterprises need tools to quickly address situations where both customers and service representatives are working remotely, and customers are…

George Jon Selects Datadobi to Deliver Data Migration for its Leading eDiscovery Platform

Datadobi Outperformed Alternative Solutions for Performance, Simplicity, and Reporting Capabilities Datadobi, the global leader in unstructured data migration software, has been selected by eDiscovery platform, process, and product specialist George Jon, to power its data migration services for clients across the corporate, legal, and managed services sectors. George Jon builds and launches best-in-class, secure eDiscovery environments, from procurement and buildout, and requires a data migration solution that provides…

InsideView Launches Data Integrity for Microsoft Dynamics 365

Customer Data Management Solution Cleans and Enriches Dynamics Data and Provides Actionable Insights InsideView, the leader in B2B data and intelligence, today announced InsideView Data Integrity for Microsoft to help customers drive revenue and improve operational effectiveness. Dynamics 365 customers can now leverage the industry-leading data that fuels InsideView Insights to clean and enrich their CRM data automatically and at scale. InsideView Data Integrity for Microsoft delivers accurate data and maintains data…

NatWest Markets Chooses Dataiku’s Data Science and Machine Learning Platform to Democratise AI

The investment bank accelerates its AI journey with self-service analytics to drive data collaboration Dataiku, one of the world's most advanced Enterprise AI and machine learning platforms, announces a partnership with NatWest Markets, which offers risk management, trading solutions and debt financing to customers of NatWest Group. Under the agreement, Dataiku will provide NatWest Markets with self-service analytics and automated machine learning to join up its technical and front office users. The partnership will improve…

5W Public Relations to Support Insight and Data Promotion for SaaS Platform and Trends Data Provider SEMrush

5W Public Relations, one of the largest independently-owned PR firms in the U.S., has been selected to handle insights and data promotion for the online visibility management and content marketing SaaS platform, SEMrush. Based out of Boston, MA, SEMrush is used by over 5 million marketing professionals in over 140 countries, and offers 40 tools for search, content, social media, and market research. Marketing Technology News: Contentcal Raises £2.5 Million From Fuel Ventures to Drive Customer Growth and Product Innovation…