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AT&T Unveils Cloud Contact Center Platform to Deliver an Enhanced Customer Experience

In a heavily disrupted economy, AT&T is letting businesses wield the power of the digital workplace via its remote contact center capabilities with expedited implementation. In a major Cloud Automation update, technology behemoth AT&T unveiled a new AT&T Cloud Contact Center platform. AT&T Cloud Contact Center is a highly scalable cost-effective and efficient Customer Experience Management platform for Omnichannel commerce. In order to promote maximum adoption amid COVID-19 lockdown, AT&T is giving…

Goosehead Insurance Transitions Entire Organization to Work from Home Environment with RingCentral Cloud Communications Solutions

RingCentral’s Unified Cloud Communications and Contact Center Solutions enable 2,200+ users to work from anywhere RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Goosehead Insurance, Inc a rapidly growing independent personal lines insurance agency, is using RingCentral’s cloud communications solutions to enable their entire organization to work from anywhere, using any device. Leveraging RingCentral Office®, a Unified…

Conversica Expands Its Sales and Customer Support in Latin America by Partnering with Nectia Cloud Solutions

Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced today that it has formalized a reseller agreement with Nectia Cloud Solutions, a premier partner in Latin America and the number-one Salesforce partner in Chile. As part of this partnership, Nectia Cloud Solutions has committed resources to an entirely new business unit, Predict-IA, which is dedicated to Artificial Intelligence solutions in the cloud. Predict-IA will provide direct…

Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote Working with 8×8

During UK Lockdown, Council Continues to Assist Residents with Queries about Essential Services, While Keeping Staff Safe 8x8, Inc., a leading integrated cloud communications platform provider, announced the London Borough of Barking and Dagenham selected 8x8 Contact Centre to transition the council’s entire contact centre to the cloud in just two weeks to enable remote work. Barking and Dagenham Council provides essential services to more than 210,000 residents of the borough. A team of 55 contact centre agents handle…

U.S. Men Are More Willing Than Women to Pay For Good Customer Service

Gender differences come to light in Genesys consumer survey on customer experience Mars and Venus are still in opposition in the realm of customer experience. A recent survey by Genesys, the global leader in cloud customer experience and contact center solutions, finds that men and women have different expectations when it comes to good customer support and communication methods. For instance, nearly 20% more men than women are open to paying extra to get the type of service they want. Marketing Technology News:…

Enterprises in Brazil Embrace the Salesforce Cloud Model

ISG Provider Lens report sees a rapidly growing market in Brazil for both Salesforce products and service providers focused on implementation and consolidation Businesses in Brazil are increasingly turning to Salesforce products to save money while they look for service providers to help consolidate their disparate installations, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. The 2020 ISG Provider Lens Salesforce Ecosystem Report for Brazil…

Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers

Cyara ranked top revenue-generating app in the Genesys Professional Services Expert Apps program Cyara, provider of the award-winning Automated CX Assurance Platform, has reached a new milestone in its partnership with Genesys, the global leader in cloud customer experience and contact center solutions. Cyara’s platform was ranked as the top revenue-generating Expert App* in 2019 on the Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The accolade reflects the trend…

U.S. Enterprises Seek Service Providers to Keep Up to Date with Salesforce

ISG Provider Lens report sees many U.S. companies lacking the expertise or capacity to implement and consolidate Salesforce products U.S. enterprises are looking for service providers to help them keep up with frequent updates of Salesforce products, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. The 2020 ISG Provider Lens™ Salesforce Ecosystem Report for the U.S. finds many U.S. enterprises seeking service providers to assist them with…

Box, ComplianceQuest and USDM Life Sciences Partner to Launch Unify Compliance Cloud

An innovative quality and regulatory documentation suite designed for life sciences businesses to enable visibility of total quality and regulatory documentation management and compliance across the value chain USDM Life Sciences, a premier consulting firm driving digital transformation and innovation in technology and compliance, announces a new managed service to improve quality management for regulated companies, Unify Compliance Cloud. Powered by a best-in-class trio of alliances – Box, ComplianceQuest, and USDM Life…

Tap Air Portugal Selects Talkdesk to Quickly Move Hundreds of Agents to Work From Home on Cloud Contact Center Solutions

Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business continuity through the coronavirus crisis Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced TAP Air Portugal, selected Talkdesk as its contact center solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system…

Former Google Cloud Executive Joins Virtru to Lead International Operations

Renaud Perrier to Drive Strategic Growth Initiatives in EMEA and APAC for Data Privacy Innovator Virtru, the new standard in data protection, today announced the appointment of Google’s former Head of Cloud ISV Partnerships, Renaud Perrier, as Senior Vice President of International Business Development and Operations. Based in Paris, Perrier is charged with directing Virtru’s operations, product strategy, and technology partnerships in EMEA and APAC to help the company further expand into key international markets. A cloud…

SightCall Announces Free Access to SightCall Visual Support App on Salesforce AppExchange for Salesforce Customers Fighting COVID-19

Companies deploying SightCall's AR-powered visual support solution can collaborate safely and securely in a real-time video environment built for resolving issues remotely SightCall, a leading visual assistance platform, has announced it is offering free access to its SightCall Visual Support app on Salesforce AppExchange for qualified Salesforce Health Cloud, Service Cloud and Field Service Lightning customers on the front line of COVID-19 response. SightCall Visual Support is an AR solution giving service organizations…

Clevertouch Releases Momentum Software for Salesforce Marketing Cloud to Revolutionise Email Workflow

New software enables regional marketers to build, amend and approve emails in a single, controlled environment with no HTML or coding skills required Clevertouch Marketing, Europe’s most respected Marketing Technology consulting and service provider, announced the launch of Momentum for Salesforce Marketing Cloud, a simplification and workflow SaaS that drives up usability, adoption and satisfaction, removing technical bottlenecks in the process. Momentum for Salesforce Marketing Cloud is ideal for all users of the…

UJET Announces Salesforce Sales Cloud Integration

Integration Extends UJET’s Ability to Support Both the Pre and Post Sale Customer Journey UJET Inc., a leading provider of customer support communications and solutions, today announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. UJET’s Sales Cloud integration empowers sales teams…

R Systems Achieves Salesforce’s Gold Partner Status

R Systems, a global leader in technology and data & AI/analytics services, achieves Gold Partner status with Salesforce for consulting & implementing Salesforce technologies R Systems has a longstanding relationship with Salesforce, as an early partner and a client, having implemented the CRM internally in 2007, the company saw the power & flexibility that Salesforce's cloud-based CRM brings, in enhancing customer experience and workforce productivity. Marketing Technology News: New Retail Systems Research…

Astound Commerce And BlueSnap Launch New Salesforce Commerce Cloud Payment Solution

Alliance Showcases the Future of Payment Integration Astound Commerce, the world's largest privately-held digital commerce agency, has partnered with a leading payment solutions provider BlueSnap, to launch an all-in-one payment platform integrated with Salesforce Commerce Cloud, enabling customers to increase sales and reduce costs. The all-in-one payments platform includes a gateway solution, merchant account and advanced features to boost your bottom line. Astound Commerce and BlueSnap share a common vision of enabling…

Intelliverse Offers Salesforce App, CRM and Cloud Contact Center Free for Three Months

Intelliverse, a global cloud communications company that specializes in solutions that help businesses and customers connect, has announced that it will be providing the Premium version of its CRM, IntelliDialer Software for Salesforce and Cloud Contact Center free of charge for the next three months to all businesses that are affected by COVID-19. Companies are scrambling to adapt to the new remote business environment as everybody is affected by the impact of COVID-19. As leaders and health-care providers work…

Digital Marketing Institute Shifts to Talkdesk Cloud Contact Center Solutions for Global Customer Service and Sales Teams

Seamless integration with Salesforce, and flexibility to expand globally based on dynamic customer needs, elevates Talkdesk over other cloud competitors DMI chose Talkdesk for cloud scalability to support global expansion, strong reputation for reliability and comprehensive integration with Salesforce Talkdesk offers DMI an agile and easy-to-customize platform through a user-friendly “clicks, not code” approach Streamlined configuration and simple, self-service set up offers DMI complete control over contact…

Breaking News: Salesforce India Gets a CEO; A Well-known Banking Veteran

Salesforce has tapped Arundhati Bhattacharya as its new CEO to lead operations in India. Arundhati will join Salesforce India as its new India Chairman and CEO. A retired banker with tons of experience in mitigating high-risk portfolios, Arundhati Bhattacharya led The State Bank of India through the demonetization phase in India. In a career as a banker that spanned over 40 years, the new Salesforce India CEO will leverage her recent experiences with Fintech and Digital Transformations for various diverse industries that…

MarTech Primer: What is Salesforce CRM?

Salesforce CRM is one of the best-in-class CRM application based on the Force.com stage. It can deal with all the client collaborations of an organization through various media, like phone calls, site email inquiries, networks as well as social media. Salesforce handles all the client connections, by focussing on the business, advertising and bolster process. This is done by working with the standard articles and encouraging the relationship between them. Salesforce has developed its foundation to help probably the most…