Mutare Unveils Mutare Voice Spam Filter at Cisco Live

Cisco Live, Cisco's annual IT and communications conference, MUTARE, INC. unveiled the Mutare Voice Spam Filter, part of its Mutare Voice call screening and missed call completion product portfolio. Mutare developed the Mutare Voice Spam Filter in response to high demand across all industries for a solution that will stop the increase in the number of robocalls received daily by businesses. "In 2019, fifty percent of all calls to an enterprise will be from a robocaller," said Chuck French, Chief Growth Officer at…

Avaya Identified as a Leader in Aragon Research Globe for Intelligent Contact Center

Avaya Leadership Based on Completeness of Strategy and Performance Avaya Holdings Corp. announced it has been recognized as a Leader in the The Aragon Research Globe for Intelligent Contact Center, 2019 According to the report1, authored by Aragon Research lead analyst Jim Lundy and associate analyst Samra Anees: Avaya has one of the largest install bases of Contact Center deployments, offering Private, Public and Hybrid Cloud and they have continued to push the envelope. Its A.I.Connect ecosystem of partners enables…

Yext Transforms Search with Brand Verified Answers

Next-Generation Yext Platform Enables Businesses to Capitalize on Paradigm Shift in Search From Results to Answers Yext, Inc., the platform for Brand Verified Answers in search, kicked off a new era in the world of search today with the next generation of the Yext platform. New enhancements to Yext enable businesses to answer the questions consumers ask about them: in search, using voice assistants and chatbots, and on their own websites. Brand reputations are increasingly at stake with what consumers find online, and so…

US Podcast Ad Revenues Hit Historic $479 Million in 2018, an Increase of 53% over Prior Year, According to IAB & PwC Research

Podcast Ad Market Forecasted to Surpass $1 Billion By 2021 In 2018, marketers spent $479 million to advertise on podcasts in the US, an uptick of 53 percent from $314 million in 2017, according to the latest IAB/PwC Podcast Advertising Revenue Study. The report, conducted by IAB and PwC US, forecasts that US podcast marketplace revenues will double by 2021, surging to over $1 billion. Self-reported revenues by leading podcast companies show a similar trajectory, reaching $345 million, a rise of 34 percent over $257…

New ThousandEyes Research Establishes Internet Performance Benchmark for Top Performing Digital Businesses

Study of Top 20 Digital Retail, Travel and Media Sites Reveals Best Practices for Delivering Digital Experiences ThousandEyes, the company providing visibility into the Internet and digital experiences released the 2019 Digital Experience Performance Benchmark Report, a comparative analysis of web, infrastructure and network performance metrics from the top 20 US digital retail, travel and media websites. This research empowers website operations teams to benchmark their own performance metrics against their competitors…

73% of People Don’t Trust AI Voice Technology Such as Google Duplex to Make Simple Calls, Though Trust May Build as Usage Increases

People Are Likely Wary Because Artificial Intelligence (Ai) Voice Technology Offers Fewer Opportunities for Monitoring and Control Than Current AI Tools. The Majority of People (81%) Also Want Conversational AI to Declare Itself as Non-Human, Indicating People's Discomfort With the Increasingly Blurred Lines Between AI and Human Voices Nearly three-quarters of people (73%) say they are somewhat or very unlikely to trust a tool such as Google Duplex to correctly make simple calls for them. Duplex is a tool within Google…

Wibbitz Releases New Research on Video Marketing Trends & Challenges for Social Media

Wibbitz, the leading automated video creation company, released the findings of its latest research on video marketing trends & challenges for social media revealing the challenges that marketers face, and the methods industry leaders take to increase marketing metrics with video. Wibbitz surveyed over 100 marketing leaders across 20 different industries, and found that the most challenging factor named for content creation was ‘lack of time’. Time was followed by Budget, Personnel and Strategy as the most…

Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the…

Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey Verint Systems Inc., The Customer Engagement Company, announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer VoC) strategy. Tailored to serve the unique needs of CX leaders, Verint Unified VoC* provides a complete view of direct, indirect and inferred VoC from across key customer engagement…

Chorus.ai Named a 2019 Hot Vendor in Conversational Intelligence by Aragon Research

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales and customer success teams, today announced its inclusion in Aragon Research’s 2019 Hot Vendor report. @AragonResearch1 recognizes @chorus_ai as one of the 2019 Hot Vendors in Conversation Intelligence. #conversationintelligence #HotVendor The Hot Vendors for 2019 report issued by Aragon Research recognizes noteworthy, visionary and innovative vendors in conversational intelligence, image and video analytics, unified communications and…

Invoca Named a Hot Vendor in Conversational Intelligence by Aragon Research

Invoca, an AI-powered call tracking and analytics company, has been named a "Hot Vendor in Conversational Intelligence for 2019" by Aragon Research. The report identifies solutions from the emerging conversational intelligence market that enable organizations to predict customer or prospect behavior by using AI-based voice analytics. Aragon Research recognizes noteworthy, visionary and innovative Hot Vendors in various markets such as conversational intelligence, sales engagement, customer journey mapping, intelligent…

New Consumer Research Reveals Increasing Usage of Multiple TV Sources by Viewers in Major European Countries

Independent Study Conducted by Gracenote and Nscreenmedia Reveals Insights into Consumer Behavior and Attitudes on Pay TV, Free-To-Air and Online TV in the UK, Germany and Sweden Gracenote, a Nielsen company, and nScreenMedia, a leading digital media analyst firm, announced findings from a new independent survey focusing on pay TV, free-to-air and online TV viewership in major European countries. The study titled, "TV Universe - UK, Sweden, Germany: How People Watch Television Today" offers the most current and holistic…

Mozilla’s Voice Data Crowdsourcing Project Common Voice Launches in Simplified Chinese Mandarin

Mozilla Is Now Supporting Voice Data Collection in Simplified Chinese Mandarin to Build a Publicly Available Voice Dataset for Everyone to Use Mozilla, the non-profit organization behind the Open Source Firefox browser, is excited to announce that Common Voice, its initiative to crowdsource a large dataset of human voices for use in speech technology, has launched in Simplified Chinese Mandarin. Thanks to Mozilla's communities and our deeply engaged language partners people can now donate their voice. Speech…

New Research: Global Businesses are Failing to Live up to their Claims of Putting the Customer First

Businesses Are Failing Because Their Organizations Aren't Set up for Collaboration - yet Two-Thirds of Global Businesses Are Worried About Being Digitally Disrupted by Competitors New research reveals that over 80 percent of businesses are talking about the benefits of a customer-first approach, but few of these are turning talk into action. Over half (51 percent) of respondents said customer centricity isn't focused on enough in their organization, despite the rhetoric. This is according to a global research report from…

Consumers Report Small Businesses Excel at Customer Experience, New 8×8 Research Finds

8x8’s Consumer Survey Ahead of Small Business Week Finds That Small Businesses Consistently Outpace Larger Competitors in Customer Experience 8x8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for one million users worldwide, announced the findings of its latest survey which explores the relationship between consumers and small businesses and the impact on customer experiences. Polling 1,000 consumers in the United States ages 18 and above, the survey found small businesses are still…

BrightEdge Instant Is an Industry First: Taking Research and Content Optimization Real-Time

Pioneering Innovation Allows Marketers to Research at Scale and Optimize at Lightning Pace BrightEdge, the global leader in organic search and content performance, unveiled BrightEdge Instant, a revolutionary set of innovations that transforms how search marketers drive performance at scale. BrightEdge Instant is the industry's first and most powerful real-time SEO solution that empowers marketers to utilize real-time insights and take action to optimize content all within one unified platform. This is something that has…

Aragon Research Positions Vonage as a Leader in the Globe For Unified Communications and Collaboration

Company Recognized for Completeness of Strategy and Performance Vonage, a global business cloud communications leader, has been positioned by Aragon Research, Inc. as a Leader in the 2019 Globe for Unified Communications and Collaboration (UCC). The Aragon Research Globe graphically represents an analysis of a specific market and its component vendors. The Aragon Research team does a rigorous analysis of each vendor, using three dimensions that enable comparative evaluation of the participants in a given market -…

Just 17% of Online Shoppers Make Frequent Purchases via Voice While 63% Are Compelled to Click from Social

Episerver Releases Consumer Survey Results Highlighting Cross-Channel Preferences and Personalization The number of consumers indicating they conduct research with voice-assisted devices such as Amazon Echo and Google Home has increased 83 percent year over year according to Episerver, the company transforming digital experiences. Simultaneously, social media – a once-nascent purchasing channel itself – is now a mainstay in people's path toward purchase as almost two-thirds of online shoppers (63 percent) have clicked on…

SherWeb Introduces UCaaS Integration of Microsoft Office 365 With World-Class Hosted Voice

SherWeb Teams with Convey to Expand into the US Telecom/Cloud Channel Convey Services and SherWeb, a leading provider of cloud services based in Canada, announced a joint initiative to introduce SherWeb’s advanced cloud solutions into the US telecom, cloud and IT channel market. Together they are unveiling the SherWeb UCaaS Connector, a hosted voice solution tightly integrated with Microsoft Office 365. SherWeb is rolling it out to small-to-medium sized business (SMB) through channel sales partners, VARs and MSPs. SherWeb…

Dark Data Research Reveals Widespread Complacency in Driving Business Results and Career Growth

Survey Finds New Skill Sets and AI to Be the Future; Organizations Not Turning Massive Data Opportunity into Meaningful Business Outcomes Splunk Inc., delivering actions and outcomes from the world of data, released research that shows organizations are ignoring potentially valuable data and don’t have the resources they need to take advantage of it. The research reveals that although business executives recognize the value of using all of their data, more than half (55 percent) of an organization’s total data is “dark…

Voice is the New Click: Why Voice Commands Will Replace the Click as the Standard Measure for Brands

The humble-but-powerful act of clicking a mouse cursor on a hyperlink has long served as the cornerstone of the now decades-old digital media revolution. The click enabled digital media to unlock new doors of measurement and analytics, making it possible to more closely understand engagement and marketing campaign performance, drive direct responses, and rapidly grow audiences. The click is the essential commodity that built giants such as Google and Facebook, and the beacon by which every digital marketer and advertiser…