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Evolve IP Releases RECAP – AI Driven Speech Analytics And Voice Recording Platform

Extends Speech Analytics Business Intelligence Beyond Contact Centers and Into Every Business Department Evolve IP®, the world’s leading provider of Work Anywhere™ solutions, announced that it has released Evolve RECAP for Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications. RECAP is a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. RECAP helps businesses communicate better, and operate more securely, by enabling voice recording for every…

Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance

Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies , a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and…

New Research Recognizes Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service

Verint Intelligent Virtual Assistant Also Receives Highest Satisfaction Ratings for Product and Natural Language Understanding Verint Systems Inc., The Customer Engagement Company, announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Marketing Technology News: Weyland Tech Engages The Benchmark Company to Explore Strategic Alternatives Customers ranked…

Advice Local Adds Conversational Voice App Technology To Product Suite

Advice Local is pleased to announce the launch of their voice app solution for businesses. Creating a voice app enables a business to provide a conversational experience on devices powered by Amazon’s Alexa and Google Assistant. This voice app integration within Advice Local’s technology further demonstrates their commitment to providing superior solutions for their agency and brand partners. Marketing Technology News: BlueConic Expands Customer Lifecycle Orchestration Capabilities Advice Local sets themselves apart…

Brainshark Named a Leader in First-Ever Aragon Research Globe for Sales Coaching and Learning

Brainshark is Positioned Highest in Performance Among Vendors in the Report Brainshark, Inc., the industry's only data-driven readiness platform, announced it has been named a Leader in the Aragon Research GlobeTM for Sales Coaching and Learning. In this first-ever Globe report on the space, Brainshark was positioned highest in Performance among all vendors in the report. "The demand for sales coaching and learning continues to grow, and Brainshark is well positioned to capitalize on this growing demand," the…

Bazaarvoice Acquires Curalate to Accelerate Social Content Across Its Network

Bazaarvoice adds Curalate’s leading visual commerce solutions to its global network of Retailers, Brands, and Consumers Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions, has announced the acquisition of Curalate, creating a powerful offering to lead the growing visual commerce trend, where consumers increasingly buy based on user-generated visual content. Curalate provides shoppable social, UGC, and influencer marketing solutions to more than 1,000 brands and…

Naver, Leading Online Search Platform in South Korea and Creator of the LINE Messenger App, Deploys Bright Pattern

Naver search platform, the creator of LINE, Asia-Pacific's leading messenger app with over 600 million users, uses Bright Pattern Contact Center for remote workforce Naver, frequently referred to as 'the Google of South Korea' and creator of a top APAC messenger app, has deployed contact center software partner, Bright Pattern. Naver is the creator of the top messenger app in Asia-Pacific, used by over 600 million users including 25 million in the US. Naver is also the leading online search engine in South Korea, handling…

Sendoso Ranks #1 in Account-Based Execution Software According to G2 Research

Sendoso Receives Highest G2 Score, Confirming that Sending Platform is Key to Successfully Executing ABM Sendoso, the leading Sending Platform, announced the company has been named the #1 solution for Account-Based Execution in G2’s Grid Report for Summer 2020. The Account-Based Execution ranking on G2 spans multiple categories like digital advertising and web content software, making Sendoso’s leadership a clear sign that our Sending Platform is critical to Account-Based success. Revenue teams know that Account-Based…

Learn “How Voice Technology is Shaping Education and Entertainment” in VOICE Talks Presented by Google Assistant

Bamboo Learning, CoolGames, Sony, VoiceBrew and Voicebot.ai Featured VOICE Talks Presented by Google Assistant announces its third episode themed, "How Voice Technology is Shaping Education and Entertainment." Each episode is hosted by Google Assistant's Sofia Altuna and brings together the most innovative technologists, researchers, community builders and developers in the voice ecosystem. This upcoming premiere episode will feature interactive discussions with executives, engineers and developers from Bamboo Learning, …

Travel Mindset Partners With BLACK GIRL DIGITAL, INC. for Equal Representation of Black and POC Voices in Influencer Marketing

Travel Mindset, the leading tourism and lifestyle brand influencer marketing agency, announced that it has partnered with BLACK GIRL DIGITAL, INC. to expand its global presence, focus on creating more diverse brand partnerships, and amplify messaging that authentically speaks to people of color (POC). Through this strategic partnership, Travel Mindset and BLACK GIRL DIGITAL, INC. will provide the most comprehensive influencer marketing strategies, with a dedication to making sure Black voices and POC are not only…

Nielsen Advances Shopper Research With Extreme Reality And Gaming Technology

Introducing Nielsen's New Virtual Suite of Smart Solutions Nielsen Global Connect introduced its virtual suite of Smart solutions to the U.S. market.  This virtual suite includes three distinct solutions—Nielsen SmartStore, the first, immersive virtual reality tool designed to transform in-store testing; Nielsen SmartShelf, the next generation of virtual retail shelf and planogram testing; and Nielsen SmartShopper, an interactive, augmented reality-fueled shopper marketing tool that helps to uncover in-store shopping…

Kibo Named a Strong Performer In eCommerce Report by Independent Research Firm

Kibo announced that the company has been named a Strong Performer in The Forrester Wave™: B2C Commerce Suites Q2 2020. The report identified the 10 most significant B2C commerce suites and researched, analyzed, and scored them for the report. Forrester notes that, “This report shows how each provider measures up and helps eBusiness and channel strategy professionals select the right one for their needs.” Forrester notes that B2C merchants are looking for simplicity, unity, efficiency and choice. As headless solutions become…

Launchmetrics Named a Strong Performer and ‘Should Be on the Shortlist for Any Luxury or Fashion Brand’ by Independent Research…

Launchmetrics, the leading marketing platform and analytics solution for the Fashion, Luxury and Beauty industries, announced that independent research firm, Forrester Research, Inc., ranked Launchmetrics as an Influencer Marketing Solutions "Strong Performer" in The Forrester New Wave™: Influencer Marketing Solutions, Q2 2020 report. Forrester evaluated the emerging market for Influencer Marketing Solutions, examining 12 top providers, and amongst the various criteria, Launchmetrics received a differentiated rating, the…

Popular ServiceNow Technology Partner to Showcase Leading Voice Platform for Customer Service, IT, and Employee Workflows

3CLogic to reveal latest Cloud Call Center and CTI Solution during Knowledge 2020 Digital Experience 3CLogic, a leading provider of cloud contact center solutions, announced its Select-level sponsorship for ServiceNow’s Knowledge 2020 Digital Experience event. The annual conference, recently converted to a five-week digital format due to COVID19, is considered one of the largest gatherings of professionals focused on digital transformation and delivering great customer and employee experiences. Marketing Technology…

Marchex Named The Leader in Conversational Intelligence by Independent Research Firm

Marchex Conversational AI named the industry leader in converting first party data to optimize customer experience and business outcomes Marchex, a leading conversational analytics company that connects the voice of the customer to your business, announced that Opus Research has named Marchex as the leading Conversational Intelligence solution provider in its newly released Conversational Intelligence Intelliview research report. The report reveals which providers of tools, services and platforms have most successfully…

Google and AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents

AudioCodes solution enables the rapid purchase and integration of phone numbers with virtual agents developed on Google Dialogflow AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it is collaborating with Google to integrate telephony voice services with virtual agents developed with the Google Dialogflow bot framework. The use of chat bots and virtual agents is increasing as contact and support centers worldwide seek ways of improving…

Covid-19: Unpaid B2B Invoices Up 23% in UK According to New Tracker by Sidetrade

Sidetrade, the B2B Artificial Intelligence platform, is publishing a first-of-its-kind B2B unpaid invoice tracker. The weekly tracker is based on statistical analysis of 26 million invoices, representing €54bn of B2B transactions. The payment behaviour of over 3.7 million businesses is tracked week by week. For the first time, an in-depth study lifts the veil on late payment. Unsurprisingly, unpaid invoices have shot up since lockdown measures went into effect. In the present context of a global health emergency combined…

Mass Luminosity Announces Its Next-Generation Video and Voice Conferencing Service, Beacon

Service Dedicated to Privacy and Security Begins Pre-Registration Friday, April 24 Mass Luminosity, a Dallas/Fort Worth based research, technology and experiential company, announces Beacon, a video and voice conference service dedicated to privacy and security. Pre-registration for the service begins Friday, April 24 at 1pm (CST) at www.prebeacon.com with the official launch set for early June, 2020. Beacon will be a free service with additional options to roll out later this year. Only the first 100,000 users that…

HighSide Voice & Video Launches; Delivering a Remote Work Platform Designed for Private, Secure, Compliant Collaboration

HighSide enables organizations to protect IP and PII while adhering to regulatory requirements from GDPR and ITAR to HIPAA and SEC High-integrity security and collaboration leader HighSide, launched HighSide Voice & Video to enable organizations to work remotely without trading-off privacy, security and compliance for high-availability and ease-of-use. HighSide is the unified communication platform of choice for elite government, military and private-sector organizations worldwide. Their platform is highly-secure…