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Gravyty Introduces Version 3.0 Including Revolutionary Artificial Intelligence Crisis Management Tools to Fundraisers Managing Response to…

Gravyty Refocuses Version 3.0 to Center on Driving Revenue through Fundraising During Crisis Gravyty, the market-defining provider of fundraiser enablement powered by artificial intelligence (AI), announced new product capabilities that help nonprofit, higher education, and health care leaders continue to secure fundraising revenue during the challenging times caused by the COVID-19 crisis. This includes the immediate availability of Gravyty Crisis Management for frontline fundraisers managing donor relations during the…

Tech leader XOi Continues to Equip TDIndustries With Tools for Efficiency and Top Customer Experience

TDIndustries extends contract with XOi Technologies to boost transparency and trust for maintenance, facilities management and construction customers XOi Technologies, providers of a cloud-based mobile application that connects field service contractors with an industry-leading online knowledge base and empowers them to complete more service requests, has announced the extension of its successful relationship with TDIndustries, the leading provider of maintenance, facilities management, and mechanical construction…

Bazaarvoice Report: High Expectations for E-commerce, as Consumers Demand Authenticity, Connection, and Trust

As network of clients sees an 20% year-over-year increase in online orders since the beginning of 2020, Bazaarvoice highlights how user-generated content, social commerce, and brand advocacy are critical to e-commerce success Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions, today released its annual Shopper Experience Index. The global report explores how consumer shopping preferences and behavior are rapidly evolving and how businesses should adapt to these trends —…

Frost & Sullivan Reveals Key Growth Strategies and Technologies to Upgrade Your Customer Experience

CX experts highlight ways to gain a competitive advantage in this unpredictable environment caused by the pandemic COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry's weaknesses and vulnerabilities. Every vertical market has its unique challenges, but the concerns that are universal for all include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, our global customer experience team will weigh in on…

BrandMuscle Named a Leader in Through-Channel Marketing Automation (TCMA) Report by Independent Research Firm

BrandMuscle Receives Highest Possible Score in Market Presence Category BrandMuscle, the industry leader in integrated local and channel marketing, today announced Forrester Research has positioned BrandMuscle as a leader in its report, The Forrester Wave™: Through-Channel Marketing Automation, Q2 2020. We believe this recognition further validates BrandMuscle’s continuous, 20-year innovation and deep industry expertise in through-channel marketing automation (TCMA) solutions. Forrester evaluated 13 of the most significant…

Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Center Solutions

Successfully navigating the COVID-19 pandemic by enabling agents to work-from-home for business continuity needs is a crucial component of Talkdesk cloud contact center solutions Fortune 100 global media leader moves more than 10,000 customer service agents to Talkdesk in largest, single-instance cloud deployment Company deploys Talkdesk in 18 countries, will extend to more than 90 by end of 2020 Remote working for customer service agents now crucial for business continuity through the coronavirus pandemic…

Planet Sports Selects Celebros Search to Power eCommerce Site

Bridgeline Digital, Inc., a provider in cloud-based digital experience software, announced that MAP Active has selected Celebros Search by Bridgeline as their site search solution. MAP Active is the leading lifestyle retailer in Indonesia with over 2,300 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of their iconic brands offered through this eCommerce site include Adidas, Speedo, Converse, Puma, Champion, Nike, Reebok,…

How Is AI Changing CRM?

2019 witnessed a dramatic transformation in Sales operations with the implementation of Artificial Intelligence. Customer Relationship Management (CRM) has cemented its positions as the Number 1 MarTech Tool for CMOs in 2020. CDPs will remain a potent ally, together with Email Marketing and Social Media Automation tools. Leveraging the power of AI will amplify the capabilities of the existing CRM system and help businesses deliver effective customer service. Benefits of CRM Software From a business point of view, a CRM…

Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform

KustomerIQ leverages advanced artificial intelligence to help agents more efficiently analyze and take action on customer requests. Machine learning models are deployed to allow support experiences to be more rapid and accurate Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is empowering companies to do more with less, and operate as efficiently as possible in the face…

Hawksearch Named in Gartner’s Latest Digital Commerce Vendor Guide

Hawksearch, a leading provider of AI-driven site search, recommendations, and facetted navigation, has been named a sample vendor in Gartner's March 2020 Digital Commerce Vendor Guide. According to the report, "This guide presents a list of sample vendors for each technology section," along with key recommendations to help businesses prioritize areas of investment. Marketing Technology News: Viant Analysis Provides Insights into TV’s Role in an Omnichannel, COVID-19 World The digital commerce ecosystem has rapidly…

Justuno Accepted Into New Shopify Plus Certified App Program

Onsite visitor conversion platform named to Shopify Plus technology partner directory Justuno was recently named as a member of the new Shopify Plus Certified App Program. We're thrilled to be included along with 33 other best in class applications all of whom help Shopify Plus merchant's scale and succeed. Each of these applications were tested rigorously by the Shopify Plus team to meet a high standard of excellence in the critical areas of privacy, performance, security, and support. This specialized directory is…

Sisense Releases New AI Natural Language Capabilities to Improve Data Driven Decision Making

Quarterly release breaks new ground in NLQ technology based on researching 650 billion analytics events, delivers new enterprise connectors, and doubles down on analytics developers Sisense, the world’s leading analytics platform for builders, announced its latest quarterly release which empowers users with deep, actionable insights from their complex data, no matter where it is located. The Q1 ‘20 quarterly release includes a focus on AI throughout the platform, the Sisense patent-pending Knowledge Graph based on hundreds…

Small Marketing Tech Company Offers $1M COVID-19 Relief Program for Other Small Businesses as Social Media Usage Soars

Program will help tens of thousands of small businesses survive the COVID-19 crisis and come out stronger on the other side Social marketing software provider Tailwind announces the Tailwind Small Business Relief Program, a $1 million fund to help small businesses worldwide survive the COVID-19 economic crisis. Surging engagement on social media platforms such as Instagram and Pinterest has created a unique opportunity for small businesses. The Tailwind Relief Program includes an educational component to help…

Crypto.com Partners With TV-TWO to Drive Crypto Adoption

Alliance Boosts Reach for Educating about Crypto Crypto.com and TV-TWO, the world's leading content discovery platform for crypto, have announced a partnership to jointly drive crypto adoption. Over 1.1 million monthly active users benefit from TV-TWO by consuming their favorite crypto content through the TV-TWO app. Combining entertainment and education, users study the ins and outs of everything crypto. To further drive crypto adoption, TV-TWO provides its users with recommendations to securely navigate the crypto…

Interview with Udayan Bose, Founder and CEO at NetElixir

Tell us about your role at the company and how you started here. I founded the company in 2004 to help retailers win new online shoppers through data-driven Search Marketing. What opportunities and challenges did you and/or the company identify at the start and have things worked out as planned? We have been focusing on three trends. The first is Voice search, which is changing search from being keyword led to context led. The second is the application of AI by Google and other ad platforms and marketplaces, which is…

TransUnion and Tubi Collaborate to Meet Connected Consumer Needs as Demand for Streaming TV Accelerates

Partnership leverages TransUnion data to enhance both consumer and advertiser experiences In the rapidly accelerating direct-to-consumer streaming TV market, consumers increasingly expect personalized viewing experiences. Tubi, the world’s largest ad-supported video on demand (AVOD) service, is partnering with TransUnion  to enhance the way consumers engage and interact with content platforms. The partnership enables Tubi to deliver curated content and viewer experiences by establishing a more enriched view of individuals…

BEN Announces Expansion of AI and Influencer Teams and Improved Capabilities

Q1 Marked by Record Number of New Bookings, Continued Expansion of AI Technology BEN, the entertainment AI company that integrates brands into influencer, streaming, TV, music, and film content, announced new hires across its Influencer and AI teams, continued expansion of its sales and strategy teams, new capabilities for its proprietary AI technology, and a record number of client bookings and integrations across influencer platforms. Marketing Technology News: Help Stop the Spread of COVID-19 at TrackMyTemp The…

Obstacles to Digital Transformation Unveiled in TEKsystems’ Report

Findings collected prior to COVID-19 shed light on cultural and workforce challenges companies are facing TEKsystems, a provider of IT services that address the pressing strategy, implementation and talent needs for more than 80% of the Fortune 500, released data compiled prior to the COVID-19 pandemic that sheds light on the cultural and workforce-related challenges companies face when implementing digital transformation initiatives. Marketing Technology News: WalkMe Ensures Business Continuity by Empowering…

TVWorthWatching Launches Free Daily Video: “Best TV Tomorrow”

Renowned TV Critic David Bianculli recommends what to watch with an entertaining 60-second video In response to the ongoing stay-in-place reality to prevent spread of the novel coronavirus, TVWorthWatching.com has launched a one-minute (-ish) video email service, "Best TV Tomorrow." Subscribers to the no-cost service receive a daily email with a link to the TVWorthWatching YouTube channel to watch a short video featuring veteran TV Critic David Bianculli, who tells viewers – in his usual and pun-filled entertaining style…

TechBytes with Michael Sentonas, CTO at CrowdStrike

Hi Mike, COVID is a wrecker. How has it impacted your business? 70% of CrowdStrike’s workforce is remote during normal times so we are not skipping a beat. We were purpose-built to be remote-first from the beginning, over eight years ago, so all systems and tools are in place to support remote work running smoothly at scale. However, that’s definitely not been the case with every business. As organizations have been forced to have employees work remotely in order to avoid spreading COVID-19, significant cybersecurity…