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Smart Communications Named a Leader in Customer Communications Management by Aspire

For Second Year, Company Receives Highest Score for Strategic Direction  Smart Communications, the only provider of a cloud-based, next-generation customer communications management (CCM) platform, today announced it has been ranked as a Leader in multiple categories in the Aspire Leaderboard. In addition to being named a Leader in CCM, the company also received the highest score for Strategic Direction. Aspire also recognized Smart Communications’ leadership in Communication Composition, Business Automation and…

Hyland Offers Free Subscription to Cloud-based Sharing and Collaboration Tool

ShareBase supports remote work by providing secure access to information for internal and external users Hyland, a leading content services provider for organizations across the globe, is offering a free subscription to ShareBase for all organizations to enable remote work during COVID-19. The offer is available for any organization seeking technology to support work-from-home policies by keeping users connected, content accessible and critical processes moving forward. Leveraging ShareBase, organizations gain a simple…

Automation Anywhere Advances its Industry-Leading Cloud-Native and Web-Based RPA Platform with SaaS Solutions to Combat COVID-19

Enterprise A2019 gaining strong momentum with over 200,000 users on the platform New, flexible SaaS packages are up and running in minutes to enable return-to-work and business continuity Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced the availability of RPA software-as-a-service (SaaS) offerings for its industry-leading cloud-native, web-based digital workforce platform, creating a springboard for all organizations to adopt cloud intelligent automation in a return-to-office or…

Oracle Cloud, Engineered Systems and Hardware Now Available through BIAS GSA Schedule

BIAS Corporation, a leading IT Services company and award-winning member of Oracle PartnerNetwork (OPN), today announced it has added Oracle Cloud Infrastructure (IaaS), Oracle Cloud Applications (SaaS), Oracle Construction & Engineering Cloud Services, and Engineered Systems and Hardware (including Servers and Storage software) to its GSA IT Schedule contract. This addition to BIAS's GSA schedule provides federal agencies, as well as other qualified agencies and participating organizations, streamlined access to Oracle…

Zaxby’s Queues up Curated SoundCloud Playlist of Ambient Restaurant Noise

Fast-casual chicken favorite creates experiential dine-in audio for home-bound fans Zaxby's, the fast-casual restaurant known for its chicken fingers, wings and signature sauces, has uploaded a custom collection of ambient restaurant sounds to SoundCloud, the world's largest open audio platform. The idea behind the playlist, which features five tracks dedicated to popular restaurant dayparts, is to bring Zaxby's particular dine-in experience to brand fans with sounds unique to Zaxby's. The soundtrack can be played at home…

Oracle Announces Oracle Analytics for Cloud HCM to Enable HR Teams to Enhance Decision Making, Boost Business Performance

Oracle Analytics for Cloud HCM brings ready-to-use workforce analytics to Oracle Cloud HCM customers Oracle today announced the availability of Oracle Analytics for Cloud HCM. Built on Oracle Analytics Cloud and powered by Oracle Autonomous Database, Oracle Analytics for Cloud HCM provides HR executives, analysts, and line-of-business leaders with deeper insights into workforce management by enabling a comprehensive view into data from across the organization. The new self-service analytics capabilities help…

8×8 Selects Oracle as the Cloud Platform for its Secure Video Meeting Solutions

Powers meetings for millions of users at public and private organizations of every size Moved video meeting services from AWS for performance enhancements while saving more than 80 percent 8x8 solutions available in the Oracle Cloud Marketplace Oracle announced that 8x8, Inc., a leading integrated cloud communications platform, is using Oracle Cloud Infrastructure to power its secure Jitsi.org and 8x8 video meeting solutions as it scales to handle explosive growth in users. 8x8 has seen a significant increase in usage…

OpenText Named a Leader in IDC MarketScape for Customer Communications Management

Exstream digitally connects enterprises to their customers in times of social distancing OpenText announced that it has been named a  Leader in the IDC MarketScape Worldwide Customer Communications Management 2020 Vendor Assessment. OpenText Exstream is recognized for its out-of-the-box deep integrations to enterprise business applications, broad partner ecosystem, mature capabilities, and support for compliance regulations. "The requirement for communication with customers has been unprecedented. The right technology…

IBM CEO Arvind Krishna Keynotes IBM Think Digital 2020; Announces New AI, Edge and Cloud Capabilities to Help Clients

More than 90,000 attendees join IBM’s Think Digital event experience In his keynote presentation at IBM‘s Think Digital event, IBM CEO Arvind Krishna urged companies to build resiliency into their businesses and their networks in response to the unprecedented challenges presented by COVID-19. “History will look back on this as the moment when the digital transformation of business and society suddenly accelerated,” Krishna said. “This is an opportunity to develop new solutions, new ways of working and new partnerships…

Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote Working with 8×8

During UK Lockdown, Council Continues to Assist Residents with Queries about Essential Services, While Keeping Staff Safe 8x8, Inc., a leading integrated cloud communications platform provider, announced the London Borough of Barking and Dagenham selected 8x8 Contact Centre to transition the council’s entire contact centre to the cloud in just two weeks to enable remote work. Barking and Dagenham Council provides essential services to more than 210,000 residents of the borough. A team of 55 contact centre agents handle…

8×8 Cloud Business Phone System Launched In UK SME Market

8x8 Express Will Enable the UK’s Five Million Micro-businesses to Set Up a Business Number in Minutes, Complete with Secure Video Meetings and Team Chat 8x8, Inc., a leading integrated cloud communications platform provider, today announced the availability of 8x8 Express in the UK. 8x8 Express offers a complete business phone system, enabling the UK's five million micro-businesses to set up a professional cloud communications system in minutes with no additional support required. With a readily available…

Tencent Cloud and SDMC Join Hands to Launch Cloud-Based SaaS Video Streaming Services to Expand Business Globally

Leveraging Tencent Cloud's technologies and SDMC's experience in OTT industry to provide services for OTT operators over the world Tencent Cloud, the cloud computing arm of Tencent, today announced the signing of a Memorandum of Understanding (MOU) with SDMC, a global leader in the field of Digital TV, to expand their businesses in the cloud-based video streaming markets globally. Leveraging Tencent Cloud's advanced technologies and SDMC's profound experience and knowledge in the OTT (over-the-top) industry, both parties…

Syncsort Named a Leader in IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment

Syncsort today announced that the company has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment. “Our position as a Leader in this IDC MarketScape evaluation validates the proven capabilities within our EngageOne suite of products to create scalable and data-driven solutions that can be delivered through modern platforms, in real-time.” “In light of recent events around the world, the ability to quickly, effectively and accurately communicate with consumers…

Making Google Meet Free: Google Cloud Envisions Secured, Disruption-Free Video Conferencing for Everyone

Google Cloud has announced Meet Video conferencing built with the scalability, privacy, and security required for businesses shall soon be made available to anyone and everyone with a valid email ID. It’s been a mixed month for Video conferencing Cloud software providers. And, then BlueJeans got acquired by Verizon Media, followed by Zoom’s decision to approach Oracle to meet its infrastructure needs. Even Facebook decided to double down on its video conferencing and virtual meeting platform by announcing Messenger Rooms.…

Zoom Selects Oracle as a Cloud Infrastructure Provider for Its Core Online Meeting Service

Zoom deploys Oracle Cloud within hours; enables millions of meeting participants within weeks Oracle announced that Zoom Video Communications, Inc. is turning to Oracle Cloud Infrastructure to support its growth and evolving business needs as the enterprise video communications company continues to innovate and provide an essential service to its extensive customer base. "We recently experienced the most significant growth our business has ever seen, requiring massive increases in our service capacity. We explored…

TechBytes with Leah Walters, Head of Communications at monday.com

Hi Leah, tell us about the role and team you handle at monday.com. I am the Head of Communications at monday.com, a work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations. One of the most amazing things about working at monday is that it’s a truly collaborative environment where irrespective of your role, you can get involved in just about anything you want to. All of our company data is available for everyone to see and be empowered to jump into any…

Smart Communications Named a Dominant Provider in Novarica’s Market Navigator for Document ECM/CCM Systems

Smart Communications, the only provider of a cloud-based, next-generation customer communications management platform, announced it has been named a Dominant Provider by Novarica in its recently published Document ECM/CCM Systems Market Navigator. The report profiled 20 vendors and assessed their ability to support U.S. insurers with a focus on technology used, differentiators, client base and lines of business supported, deployment options, implementation approaches, upgrades and enhancements, and key functionality.…

Sangoma Launches Newest Cloud Service: Video Meetings

"Sangoma Meet" is free, right now, for everyone Sangoma Technologies Corporation, a trusted leader in delivering Communications as a Service solutions for businesses of all sizes, service providers and OEMs, today announced the general availability of its new video conferencing and collaboration service Sangoma Meet, at a time when video meeting usage is up very significantly over 2019 levels. Sangoma Meet is a multi-party, video conferencing and desktop sharing, cloud-based service, specially designed to enable a…

Quantimet Environmental Data Visualization Software is Now Available with Remote Sensor Controls, a World Map View, and Cloud-Based Data…

Quantimet is currently in its final beta-testing phase and will be available as a Software as a Service (SaaS) solution later in 2020 Intellisense Systems, Inc., a leading provider of integrated environmental sensing solutions, introduces Quantimet, a software platform that provides present weather reporting, cloud-based data-logging, trend visualization, and remote control of autonomous environmental sensors. Today, it is available as a beta release to owners of Intellisense’s Weather Sensors. The platform is designed to…

Tap Air Portugal Selects Talkdesk to Quickly Move Hundreds of Agents to Work From Home on Cloud Contact Center Solutions

Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business continuity through the coronavirus crisis Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced TAP Air Portugal, selected Talkdesk as its contact center solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system…