Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management

Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management Evergent, a global provider of solutions for Revenue and Customer Lifecycle Management, announced an innovative solution that assists traditional service providers with their digital service transformation. The solution will combine Evergent's Artificial Intelligence (AI)-Module with Google Cloud BigQuery and Google Cloud Contact Center AI to provide consumers with real-time, self-service capabilities.…

LG Introduces AI-Powered Customer Care Service

Proactive Customer Care Delivers the Best of Human Understanding with AI Efficiency IFA 2019 will be the European launching pad for LG Electronics' (LG) innovative AI-infused customer service solution, Proactive Customer Care. The service leverages the company's advanced ThinQ AI to provide personalized support, alerting users to issues with their LG appliance and offering helpful tips and solutions to maximize performance and long product life. The service will initially support LG's newest front-load washing machines and…

HPE Brings Hybrid Cloud as a Service to VMware Customers

HPE and VMware Partner to Integrate HPE GreenLake and HPE Synergy with VMware Cloud Foundation, Providing Customers a Cloud Experience in their Data Centers VMworld – Hewlett Packard Enterprise (HPE) announced the expansion of its partnership with VMware to offer VMware Cloud Foundation as a Service. Through the integration of HPE GreenLake and HPE Synergy with VMware Cloud Foundation, the two companies allow mutual customers to keep all their applications, tools and data in-place, while achieving the benefits of cloud and…

TripAdvisor Offers New Custom Wi-Fi Service to Help Restaurants Add Value to Their Customers, Market Their Business and Collect More Reviews

Businesses Using New Service See Up to 70% More TripAdvisor Reviews TripAdvisor, the world's largest travel platform, announced the availability of TripAdvisor Wi-Fi Plus, a new subscription service for restaurants that offers a valuable benefit to their customers, will help restaurateurs build better relationships with them and collect more TripAdvisor reviews, which in turn can drive more business. TripAdvisor Wi-Fi Plus is custom-branded for each business subscriber and works by automatically collecting contact…

2019 Customer Sales and Service World Awards Recognizes Makers Nutrition

Makers Nutrition and other Customer Sales and Service World Awards® Winners will be Honored at the 2019 SVUS Red Carpet Awards Ceremony Dinner in San Francisco on Monday, October 28, 2019 Makers Nutrition has been named the winner of three honors in the Annual 2019 Customer Sales and Service World Awards® for its dedication to customers satisfaction and success. The coveted annual Customer Sales and Service Awards program with active participation from a broad spectrum of industry voices, encompasses the world's best in…

Brainshark Wins in Customer Sales and Service World Awards for Improving Sales Coaching with Artificial Intelligence

Brainshark's AI-Powered Machine Analysis Engine Helps Companies Create a More Confident, Better-Prepared Sales Force Brainshark, Inc., delivering SaaS-based sales enablement and readiness solutions, today announced it is a winner in the 2019 Customer Sales and Service World Awards® – honored for applying artificial intelligence (AI) to enhance sales effectiveness. Brainshark's Machine Analysis, an AI-based engine for improving sales coaching and practice, was honored as a "Best New Product: Cloud Computing/SaaS Product…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

Slingshot Raises $2.4 Million Seed Round to Improve Customer Engagement and Sales Conversion for Home Services Providers Through 24/7…

Customer Engagement Company Uses Proprietary Software and Decentralized, US-Based Agents to Improve Customer Satisfaction and Sales Closing Rate Slingshot, the customer engagement platform for home services providers, announced it has closed a $2.4 Million seed round led by RET Ventures. Slingshot provides home services providers, such as pest control and lawn care companies, with a turnkey, 24/7, omni-channel call center solution that engages leads, increases close rates, and improves the overall customer experience.…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center Solution Will Help Maximize Performance, Profit and Productivity for Sales and Service Organizations Globally, While Improving Customer Experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

SoftServe Extends Amazon Web Services Offerings to Customers

Relationship expansion helps media enterprise customers transition legacy systems and workflows to the cloud SoftServe, a leading digital authority and consulting company, announces an expanded relationship with Amazon Web Services (AWS) extending SoftServe's offerings for media and entertainment enterprises. SoftServe will utilize AWS Media Services offerings to further enable and assist enterprise media and entertainment companies by transforming operations to connect with new audiences, design cutting-edge business…

Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable

Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk Events Connector allows companies to quickly and easily connect customer experience data to the AWS services that developers already use to improve their understanding of the customer journey. Modern customers expect their interactions with companies to be easy, personalized and responsive – all of which relies on accessing and understanding customer data. Built on the cloud, the…

Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix

Upgrade Provides Added Precision and Clarity Through Features Such as Automated Text Analytics and Custom Metrics NICE announced Colt Technology Services, a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix. Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics. Colt Technology…

PowerChats Updates Home Service Customer Experience with Latest Software Advances

AI-Powered Chat Provider's New Real-Time Alerts and Texting Features Give Home Service Business Owners Even More Capability for Connecting with Customers PowerChats, an artificial intelligence-powered chat service exclusively for the home services industry, has announced major updates designed to improve convenience and conversion tracking, enhance connection with leads and increase customer satisfaction. In today's economy, speed to lead is critical for connecting with customers. The new updates provide PowerChats…

Fractal Analytics Named a Leader Among Customer Analytics Service Providers by an Independent Research Firm

Companies Looking for Large-Scale Opportunities to Transform Their Business With Analytics Should Consider Fractal Fractal Analytics, a global leader in artificial intelligence and analytics powering decision-making in Fortune 500 companies, announced that it has been named a leader among Customer Analytics Service Providers (CASPs) in the recent  The Forrester Wave™: Customer Analytics Service Providers, Q2 2019 report, published by an independent market research company, Forrester Research. "We're delighted that we…

Socialbakers Announces Product Integration with Salesforce Sales Cloud and Service Cloud to Optimize Customer Care and Deliver Enhanced…

The integration streamlines operations of marketing and customer care teams with a multi-channel integration of services, driving a unified customer journey Socialbakers, the leading AI-powered social media marketing platform, announced a product integration with Salesforce, the global leader in CRM, to improve how brands manage their social community and customer care processes. The integration streamlines the handover of support issues, so that audiences and customers benefit from a cohesive brand experience.…

Solodev Accelerates Digital Transformation with New Digital Customer Experience (DCX) Platform for Amazon Web Services

The AWS Partner Network Advanced Technology Partner Announces the Launch of Solodev Dcx 9.0 With Innovative Features for Building and Scaling Digital Customer Experience Applications Solodev, the Digital Customer Experience Platform for Amazon Web Services (AWS), announces the launch of Solodev DCX 9.0, a cloud-first enterprise content management system (CMS) and customer experience (CX) platform that enables organizations of all sizes to rapidly build, deploy, manage, and distribute their content. With Solodev DCX,…

Mapbox Launches Data Services to Deliver High-Quality Map Data To Customers

Mapbox Launches Data Services to Deliver High-Quality Map Data to Customers Live location and data company Mapbox opens the door on Data Services, a new line of business serving anonymized data products built from the Mapbox platform. This move to provide Mapbox data as a service gives customers a powerful new option to procure high-quality data sets to support routing, mobility, logistics and intelligence use-cases. Currently, the market for location-derived data sets is serviced by a small group of incumbent…

New Global Report Reveals 9 in 10 Companies See ‘Self-Service’ as the Future for Customers

A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021. The State of Native Customer Experience Report, revealed at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. The…

DemandGen Launches New Data Management and Implementation Services for RingLead Customers

Combined Offerings Provide Strategic and Operational Services for Marketing and Sales Operations Teams Needing to Overcome the Challenges of Maintaining a Healthy Database DemandGen International, Inc., a world-class team of digital transformation and technology experts, announced a strategic partnership with RingLead, the market leader in end-to-end data management. As part of the strategic partnership, DemandGen will now be providing RingLead Implementation Services to RingLead customers who need additional expertise…

CleverTap Achieves Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency Status

CleverTap, the full stack customer lifecycle management platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency status. This designation recognizes that CleverTap provides proven technology and deep expertise to help Digital Customer Experience customers by providing end-to-end solutions for all phases of the digital customer engagement and experience including: marketing automation, analytics, segmentation and campaign management to engage prospects and customers with…