A New TELUS International Study Reveals That Social Media May Give Brands a Second Chance to Make a First Impression with Millennials

62% of Millennials Would Likely Recommend a Brand That Has an Exceptional Social Media Presence, Even If They Were Not Initially Happy with Their Product or Service A new survey commissioned by TELUS International, a global customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, and conducted online by The Harris Poll to over 2,000 US adults, found that 62% of millennials (ages 18-34) would likely recommend a brand that has an exceptional social media…

Measuring Success in Social Media for Public Sector Agencies — Is Sentiment Everything?

The Return On Investment (ROI) of a campaign is typically measured from percentage increase in revenue for commercial organizations that provide a tangible product or service to others. In some cases, things are not that simple. Measuring ROI for public sector organizations whose objectives are to promote confidence and garner public support for their initiatives, it can be rather complex. For such organizations, what works is measuring success through traditional methods such as surveys and focus groups that uncover…

Why Your Business Needs to Pay Attention to Its Social Media Analytics, from Day One

Social media analytics are more important than most businesses realize. Whether you’re a recently launched startup, or an established company with over 1,000 employees, overlooking this important analytics can mean missing out on crucial insights into the success of your campaigns, and what your target audience is really interested in seeing. Data that comes from analyzing your content’s performance and reach is integral to knowing how to maintain customer engagement, and how to strategize to expand it further. Here are…

The 15-Minute Social Media Makeover

“I haven’t got the time to become a social media mogul overnight!” You’ve set up a blog for your business, you’ve created an Instagram account, a Facebook page and a Twitter — that’s all the boxes ticked, it should only be a matter of time before you break the internet a la Kim K, right? Unfortunately, social media success does not come that easily. Sure, 8.3 million people (the equivalent of the entire population of London in 2015) have decided that they just weren’t getting enough exposure to felines IRL and,…

20 Hot Brands on the Social Media Monitoring RADAR – Part II

Martech Series Features 20 Brands That Are Helping Businesses Maintain Their Social Media Footprint ‘Social Media Monitoring is all about finding out the buzz about your brand. It’s a lot of data collation and extracting meaningful insights in order to decide the direction in which a business has to be driven. This process happens via Social Media Monitoring tools and is not restricted to Social Media only. It also involves crawling into every nook and corner of the internet that can host data.’ Social Media Monitoring…

Amobee Announces New Collaboration with Oracle Data Cloud to Activate Third Party Data Across Programmatic and Social Media Platforms

Amobee, a global digital marketing technology company serving brands and agencies, announced it has expanded its collaboration with Oracle Data Cloud to become one of the first companies to activate third-party data across programmatic and social media through its platform, providing marketers seamless activation across digital channels. The collaboration allows marketers to access robust offline purchase-based transaction data sets through Oracle Data Cloud and activate them across social media and other digital…

20 Hot Brands on the Social Media Monitoring RADAR – Part I

MarTech Series Features 20 Brands That Are Helping Businesses Maintain Their Social Media Footprint Brands are getting keener to know what is being spoken about their products and services on the World Wide Web. We are talking about a global platform (the internet in entirety) and fragmented enterprise data scattered across multiple channels! Further, brands would ideally like this data to be collated to harbor rich insights and assess their brand’s value on a macro level. Impossible, right? Not anymore. Thanks to…

The Future of Social Media is Here – Trust and Security Are Back

realfriends, the Only Intelligent and Safe Alternative to Facebook, Is Redefining the World of Social Communications realfriends is a new-generation Social App similar to FB, except it offers security, privacy and intimacy which are not experienced by FB users. realfriends is changing the rules of social media - there is no commercial content on the app and it is the only social app that does not spy, track, see or follow its users in any way. realfriends believes that what a user shares in social media is…

Small Business Survey Shows Social Media Marketing is Harder Than Filling Out Income Taxes

While Social Media Marketing Is Critical to SMBs, 66% Are Not Confident That They're Making the Right Decisions Sensai, the first AI-powered social media marketing solution for small businesses, announced the findings from its inaugural Small Business Social Media Confidence Survey. The results revealed that the majority of small businesses (66%) are not confident when it comes to their social media marketing. In fact, 46% of respondents shared that managing social media channels is harder than filling out income tax…

Magisto Launches Chant to Help Businesses Accelerate Growth on Social Media

Magisto, the leading AI-powered video creation and marketing platform, released Chant, a new app to help businesses boost their growth on social media. Chant offers powerful content ideation, fully customizable video production, and native distribution and engagement insights to power social media marketing for small businesses and entrepreneurs looking to leverage video content for growth. Research from Magisto found that 84 percent of marketers plan to create more marketing videos, and social video was cited as having a…

Engagement Labs’ Releases TotalSocial Version 3.2 Providing Powerful New Predictive Analytics for Brand Equity, Expands Social Media…

TotalSocial Now Includes First-of-Its-Kind Advanced Analytics for Predicting Brand Equity, Full Reddit Content for Brands and YouTube Video Shares, while Increasing Versatility of Diagnostic Analysis to Guide Better Marketing ROI for Brands Engagement Labs Inc. announced a major development in its TotalSocial platform with the release of Version 3.2 which enables marketers to predict movements in their brand equity metrics months in advance, taking advantage of the predictive power of consumer conversations on long term…

Amazon’s Positive User Experience (UX) Rivals Social Media Sites, New Survey Finds

Website Users Are Most Likely to Return to a Site with Useful Content, Even If the Site Does Not Have the Best User Experience Website users believe Amazon has the best user experience (UX) among top websites, despite the continued popularity of social media sites such as Facebook, YouTube, and Instagram, according to a new survey conducted by Clutch, the leading B2B research, ratings and reviews company. The largest share (21%) of website users surveyed think Amazon's UX outperforms Facebook and YouTube, even though…

People Expect Brands to Respond to Social Media Comments Within 24 Hours

Most people expect brands to respond to comments on social media within 24 hours, according to a new survey from Clutch, the leading B2B ratings and reviews company. Eighty-three percent (83%) of people expect companies to respond to social media comments within a day or less. "I see as a way where brands can speak directly to their consumers," said Matt Kovacs, president of Blaze PR. "That's where people expect the world to rotate." Consumers expect businesses to keep up in an age of instant communication.…

Introducing SocialChimp, the Complete Tool for Small Businesses to Automate Their Social Media Management

Social3 officially announces the launch of SocialChimp, a social media automation tool for small business owners, after months of development. SocialChimp is a self-service platform that empowers small business owners with the ability to enhance and expand social media presence, all without an agency. The platform will allow users to post new content automatically to Facebook, LinkedIn, and Twitter, customize the posting schedule, and an option to pay for social media advertising. Also Read: Melissa Sponsors PASS…

YouTube and Instagram Gaining Ground Among Social Media Users, According to New Survey From The Manifest

Most People Use YouTube and Instagram More in 2018 Than 2017, Outperforming Other Channels Such as Facebook. in Addition, Women Tend to Use Social Media More Frequently Than Men People tend to use social media – particularly YouTube and Instagram – more in 2018 compared to 2017, according to a new survey from The Manifest, a business news and how-to website. Nearly two-thirds of social media users report they use YouTube (63%) and Instagram (61%) more in 2018 than 2017, compared to 52% who say they use Facebook more…

Kenshoo Named the #1 Search Engine Marketing and Social Media Marketing Provider to the Top 1000 Retailers for the Fifth Consecutive Year

Among All Top Retail Brands, 99 Use Kenshoo for Search Engine Marketing, 49 for Social Media Marketing Kenshoo, a global leader in marketing technology, was named the top provider of search engine marketing and social media marketing technology in Internet Retailer’s 2019 Leading Vendors to the Top 1000 report for the fifth consecutive year. The Internet Retailer ranking of top solution providers offers a roadmap for retailers searching for the ecommerce technologies and services most preferred by the Top 1000…

Most Businesses Find Success Using Social Media and Third Party Marketing Agencies to Market Apps

Companies Recognize That Marketing Agencies and Social Media Can Extend an App's Reach and Tell a Company's Story, New Survey Finds Companies rely on social media the most to market their mobile app, according to a new survey from The Manifest, a business news and how-to website. More than one-third of companies (34%) prioritize social media marketing over app store optimization (ASO), SEO, and content marketing to attract customers to their mobile app. Social media offers extensive reach, an ability to target users, and…

Lately and UpContent Link up to Eliminate Writer’s Block for Social Media Marketers

Marketing Software Integration Saves Businesses Time and Money Through Content Curation and Artificial Intelligence UpContent announced a seamless integration with Lately, to address two key, compounding, challenges to building your social media audience by consistently surfacing relevant, interesting, valuable content and, automatically crafting the best social media posts that drives engagement. The integration pairs Lately’s Artificial Intelligence-powered marketing dashboard with UpContent’s curated content management…

Don’t Get Spooked: 4 Reasons to Use Social Media in Your Real Estate Marketing Strategy from Internet Marketing Company fishbat

As part of their commitment to helping companies effectively leverage all the marketing tools at their disposal, internet marketing company, fishbat, shares 4 reasons to use social media in your real estate marketing strategy. With how much time people spend online these days, companies need to continue stepping up their digital marketing game if they want to stay ahead - and the real estate industry is no exception. Social media is an integral part of dominating the local real estate scene, and it's important to leverage…

New Social Media Management Software for Small Businesses, Tassi, Is Now Available

Social media managers who need advanced scheduling tools not found in first-generation automated social media scheduling software now can manage a month's worth of social media marketing in less than one hour with a new social media management software, Tassi, powered by Marketing Solved based in Orange County, CA. Marketing managers and business owners will want to compare Tassi with Hootsuite and Buffer - two social media schedulers that offer limited functionality. Those apps do not provide a posting schedule or…