Dialpad Contact Center honored for improving customer service technology and customer experience

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced that TMC, a global, integrated media company, has named Dialpad Contact Center as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine.

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“Dialpad Contact Center is designed to modernize the inbound call center through cloud-based technology and built-in Voice Intelligence, empowering agents to deliver personalized support at scale”

“Dialpad Contact Center is designed to modernize the inbound call center through cloud-based technology and built-in Voice Intelligence, empowering agents to deliver personalized support at scale,” said Vincent Paquet. “Dialpad Contact Center helps agents deliver exceptional customer experiences and we are honored by CUSTOMER Magazine’s recognition of Dialpad’s innovative cloud communications solutions.”

Dialpad Contact Center is the leading AI-powered, enterprise cloud contact center solution, designed to fit the demands of modern customer support teams. Through a combination of real-time artificial intelligence and natural language processing capabilities, an intuitive user interface and easy-to-use admin functions, Dialpad Contact Center offers a welcome departure from traditional call center software complexity while promoting better agent performance and higher customer satisfaction. Dialpad Contact Center enables agents to deliver personalized support at scale. With real-time coaching that provides answers on-demand, plus native integrations to help desks and ticketing systems, customer service agents have a single place to focus, troubleshoot and resolve. Rather than impersonal automation, Dialpad’s digital, voice-first contact center empowers agents to elevate customer experience with more personalized service.

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“Congratulations to Dialpad for being awarded a 2021 CUSTOMER Magazine Contact Center Technology Award. Dialpad Contact Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 16th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

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