Mapp, the international provider of insight-led customer engagement, is rolling out a major product update to its Mapp Cloud marketing platform.
The Winter Update launches eleven new functionalities – including substantial innovations in mobile push and comprehensive enhancements to the data export capabilities in the customer analytics solution, Mapp Intelligence. The product updates are designed to help customers operate more effectively and efficiently in their cross-channel strategy, relying on one centralised data source.
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Michael Diestelberg, VP Product & Marketing at Mapp, comments: “In our conversations with marketers around the world, it has become clear that the requirements for successful customer communications have increased significantly over the past year. It is more important than ever to be able to successfully implement data-based strategies. In particular, the seamless linking of customer insights and personalised communication has become an essential skill that every marketer must master. Therefore, with the Mapp Cloud Winter Update, we are implementing numerous requests from our customers so that they can do their work even more efficiently and profitably.”
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In the Winter Update, Mapp has placed a special focus on mobile push within the cross-channel marketing solution, Mapp Engage. Complex contact scenarios can be mapped and analysed even more easily to ensure consistent exchanges with consumers and more revenue-creating interactions, in the marketing automation module.
- With the new A/B testing for mobile push messages, Mapp Engage in the future will allow to test two or more variations of their mobile push messages for their unique use cases. In this way, they can achieve the most effective automation workflow with the best conversion. This takes the possibilities for successful cross-channel engagement to the next level, allowing marketers to send perfectly targeted push messages.
- At the same time, the mobile push channel can now be managed via API. This enables marketers to create customised solutions for sending messages to their customers’ smartphones. In particular, the ability to integrate this communication channel directly into the company’s existing systems represents a significant simplification and increase in efficiency.
- Marketers can now identify target groups based on sent push notifications by using mobile push and in-app events in the segmentation builder. This advanced segmentation capability in Mapp Engage ensures precise targeting and tailored campaigns. In addition, mobile push events are now available in the response queue and can be queried in real time.
To boost customer engagement, Mapp Engage now also offers the option to create and automatically send reminder campaigns to those abandoning their shopping carts and wishlists.
In addition, Mapp Engage in the future features optimised audience management. To manage elaborate marketing scenarios, existing target groups that have already been created in the segmentation builder can be reused, saving valuable time, and enabling campaigns to be launched more quickly.
In addition to numerous new features in Mapp Engage, a completely revamped export management for reports and analyses is available for Mapp Intelligence users. This enhancement includes these exciting new capabilities:
- The export management monitoring actively informs users about any faulty exports. Errors can be viewed centrally across all company accounts. In the case of planned exports, customers can jump directly to the problematic reports via a link, in order to intervene directly.
- Multiple export schedules for reports can now be configured to manage schedules, so marketers receive regular updates for relevant dashboards. Reports can also be exported automatically to any SFTP server.
- The new connection profile store allows connection profiles for export destinations to be managed in one central location. Administrators can configure multiple export destinations without having to share passwords and other connection details. At the same time, administrators retain full control over who can configure scheduled exports.
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