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Talkdesk Secures TrackTik with Unmatched Reliability and Seamless Salesforce Integration

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TrackTik chooses Talkdesk Enterprise Cloud Contact Center to improve call quality and support rapid customer service expansion

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced TrackTik Software Inc. will move to Talkdesk for improved call quality, scalability and seamless integration with Salesforce. Impeded by the limitations of its previous provider, TrackTik is partnering with Talkdesk to provide and maintain a high-quality customer experience as the company scales internationally. With its headquarters in Montreal, Canada, and remote teams in the U.S., U.K., and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality.

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“TrackTik technology is trusted by hundreds of security providers to protect critical parts of their customers’ infrastructure, and they expect our customer service to provide the same level of satisfaction as our software,” said Samantha Goldstein, sales analyst, TrackTik. “We strive to set and provide the gold standard of customer service in our industry; the best call quality, an easy-to-navigate phone menu, and rapid response times for client requests. From the very first touchpoint of a potential client, to their ongoing support as a long-standing client, we aim to deliver the highest quality experience and see Talkdesk as the solution that takes our customer experience to the next level.”

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TrackTik customer interactions require quick and accurate responses from its employees and improving contact center response time was a primary focus in its search for a new solution provider. Talkdesk’s reputation for call quality and reliability, backed by an available 100% Uptime SLA, provides TrackTik with a consistent and crystal-clear connection to its customers. TrackTik also selected Talkdesk for a simple and seamless CRM integration, through Talkdesk for Salesforce. TrackTik agents are provided customer information through automatic screen pops, allowing them to focus on the caller and provide a fast, effective and personalized customer experience. Comprehensive and platform-wide integrations offer a range of customizing options through AppConnect, the world’s first enterprise contact center app store, to ensure companies have the agility to offer their customers the solutions needed to exceed expectations.

“Companies must improve the speed and quality of their live customer interactions in order to make customer experience their key differentiator and competitive advantage,” said Tiago Paiva, chief executive officer, Talkdesk. “Forward-thinking companies like TrackTik are choosing Talkdesk, and our cloud-native contact center solution for the enterprise, to manage their customer contact centers needs now and well into the future.”

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