Creatio Recognized in 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center

PRNewswire

June 15, 2020

Creatio, a global software company providing a leading low-code platform for process management and CRM, today announced it has been recognized in the June 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.

The report evaluated 16 vendors based on their ability to execute and for completeness of vision. According to Gartner, “The current reshaping of the customer engagement center (CEC) market is characteristic of the consolidation of the customer service technology market. Customer service and support organizations must deliver consistent, effortless, intelligent and personalized customer service to their customers. The ability to orchestrate customer requests with assisted service, as well as with self-service, is one of the four pillars of great customer service within a leading customer service and support operation.”

Marketing Technology News: Amazon FBA Ranking Service for Sellers to Boost Listing Position

Service Creatio is an intelligent service management platform to streamline customer engagements and accelerate service delivery. It offers a single point of contact for customers, thus streamlines customer service processes while ensuring high quality of the provided services. Its distinctive features include a low-code platform to build apps without coding skills and a BPM engine to quickly and easily adjust processes.

Marketing Technology News: AppsFlyer Launches Zero, Its Free-for-Life Software and APIs

“One of the focal points for Creatio is ensuring our clients have the most advanced tools that allow them to accelerate service and quickly adapt to shifting demands of their customers. Our customers use Service Creatio to deliver highest quality support and engage customers without extra effort,” said Katherine Kostereva, CEO and Managing Partner at Creatio. “We are honored to be recognized by Gartner in the Magic Quadrant for the CRM Customer Engagement Center for the sixth consecutive year. We believe this is thanks to our coherent, customer-centered strategy and the product rich functionality that we constantly improve.”

Marketing Technology News: Flipboard Grows Local Coverage, Adds Personalization To Major Metros

PRNewswire

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.