In the Wake of the COVID-19 Outbreak, Company Announces Free Automated FAQ Solution and Chat Solution to Deflect Calls from Contact Centers
7.ai, a global leader in intent-driven customer engagement solutions, announced that it is making its FAQ solution 7 Answers and agent console 7 Chat available at no charge, to help enterprises dealing with an overwhelming call volume related to the COVID-19 virus. These solutions are designed to enable businesses to launch a self-service FAQ Search or Help interface on their web site within 24 hours, and quickly empower agents with an intuitive, predictive interface to help them easily answer questions, whether working from the office or from home. Business will also have the ability to update, and publish COVID-19 related FAQs anytime they need to make updates.
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“In times of crisis, enterprises need to ensure the safety of both employees and customers, which is why the ability to quickly respond to questions is so critical,” said Rohan Ganeson, chief operating officer for 7.ai. “We are here to help, with a free offer that enables enterprises to quickly stand up a self-service FAQ experience, or agent experience with fast answers to customer and employee questions. These solutions are designed to help customers easily find answers on the company’s website, and reduce the volume of calls to the contact center.”
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7 Answers enables companies to organize FAQs, policies, product information, and more into an interactive customer experience using advanced algorithms that bring search functions to life. 7 Chat deflects contacts from higher cost channels and gives chat agents all the tools and information they need to provide efficient, effective support, while increasing CSAT up to 30%.
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