Platform for delivering real-time customer feedback ranked highest in customer satisfaction among products in its category in G2 Grid Report for third consecutive year

AskNicely, a customer experience platform that empowers service business owners, managers and front-line workers to continually improve based on real-time customer feedback, announced that it was rated #1 by customers in the G2 Summer 2019 Grid Report for Enterprise Feedback Management Software.

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The platform received the highest customer satisfaction score among products in its category, a rank it has maintained for three consecutive years. According to the report, 99% of verified customers rated AskNicely at least four out of five stars, 95% of users are satisfied with the platform’s ease-of-use, and 94% of users would recommend the platform.The G2 Grid Report rates products based on verified customer reviews, online data and social networks, and market presence. The report is intended to help technology buyers select the best products for their businesses.

“Customers no longer make decisions based on what marketers or salespeople say,” said Aaron Ward, CEO of AskNicely. “A friend or colleague’s recommendation is more powerful than ever before, making it critical for businesses to leverage real-time customer feedback to constantly improve their offerings.”

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“Our platform is leading the way in making data actionable and motivating all members of service businesses —from front-line workers to the CEO.”

AskNicely’s platform enables service businesses such as franchises, veterinary clinics, beauty salons/spas and gyms to identify gaps in the customer experiences they provide and allow employees to continually improve based on direct feedback from the customers. Its platform is based on the Net Promoter Score framework and seamlessly integrates with dozens of CRM and marketing tools like Salesforce, HubSpot, Zendesk and more.

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