Artificial Intelligence Applied to TEPCO Smart Meter Data Provides Appliance-Level Insights to Customers for Improved Retention

Bidgely  announced it has deployed utility artificial intelligence services to TEPCO Energy Partners (TEPCO EP), a competitive energy retail business arm of Tokyo Electric Power Holding Company Holdings, Inc. (TEPCO). Annual energy reports powered by artificial intelligence (AI) have been introduced to a subset of TEPCO customers that provide a breakdown of home energy consumption by appliance category for the first time in Japan. The reports also include rate plan and other TEPCO-provided program and service recommendations specific to an individual home based on advanced analysis of customer smart meter and other data.

“Working with TEPCO marks our entrance into the Japanese market with the country’s largest utility and our first large-scale deployment together after collaborating for two years on customer-facing solutions”

“Working with TEPCO marks our entrance into the Japanese market with the country’s largest utility and our first large-scale deployment together after collaborating for two years on customer-facing solutions,” said Bidgely CEO Abhay Gupta. “We commend TEPCO for being an early mover with AI and their efforts to enhance customer engagement, bringing forward a modern energy reporting program that not only adds immediate value to their smart meter program but is also a powerful customer retention tool.”

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Using Bidgely’s UtilityAI™ solution, the annual energy reports will be sent to customers with their contract renewal from TEPCO as an innovative way to help drive improved customer retention. The reporting solution applies AI techniques to TEPCO customer data in order to disaggregate energy usage down to the appliance level, which is then processed into useful, consumer-friendly home energy information served via the annual reports. Feedback from the majority of early recipients of the personalized reports found it very useful.

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Takako Okuda, a head of CX Promotion at TEPCO EP, commented during her presentation at Bidgely Engage 2019, “We have been watching the trend of AI and disaggregation closely as it gains traction in other parts of the world. We see personalized energy reports as a unique opportunity to further actively engage with our customers and differentiate ourselves around additional valuable services for them to better manage energy usage and spending.”

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