Bluevine Capital Chooses Medallia For Experience Management
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“It is very exciting to see an innovative, small-business-focused fintech leveraging Medallia’s technology to deliver exceptional experience to their thousands of digitally-focused business owners,” said Elizabeth Carducci, chief revenue officer for Medallia.
Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions, and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results.
Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
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