SPI Research acknowledges Coveo as a top performer in its annual PS Maturity Benchmark
Coveo, the Experience Intelligence Platform leader, has been recognized as one of the “Best-of-the-Best” in Professional Services by SPI Research, the leading technology research services firm. Competing against 513 organizations, Coveo Professional Services scored in the top 5 percent in leadership, client relationships, human capital alignment, service execution, and finance and operations.
“I am very proud of our Professional Services team. This designation demonstrates our commitment to our customers’ and partners’ success,” Chairman and CEO Louis Tetu said. “Today, as many organizations struggle to deliver the intelligent, relevant experiences that their customers and employees expect, our Professional Services team has been a proven, trusted partner, now validated by this recognition and praise from multiple Fortune 500 customers.”
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SPI Research’s extensive annual survey draws on a database of over 6,000 PS organizations to provide in-depth analysis of PS metrics and performance. This year, SPI’s PS Maturity™ Benchmark revealed top performers grew both revenues and new jobs while also excelling in customer satisfaction and employee engagement.
The Coveo Experience Intelligence Platform stitches data and context, and uses AI to tailor every interaction along digital journeys, making websites, commerce, contact centers, intranets, and digital properties and apps relevant, unified, and valuable. The Coveo Professional Services team plays a key role in helping clients and partners implement the Coveo platform to maximize business results, like increasing revenues, driving up customer satisfaction, and lowering operational overhead. And when the Coveo team works in concert with its systems integrator partners, the Professional Services team provides architectural direction and governance to ensure such joint projects run like clockwork.
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Coveo Vice President, Professional Services, Alain Bouchard commented: “Our approach is simple: make our clients and partners the heroes. Enabling digital transformation at companies is a massive undertaking and we work with our clients every step of the way. This recognition is a huge honor. It validates our philosophy and reflects the success that our clients have achieved.”
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