Customer Experience Management Leader Medallia names Gavin Selkirk as Vice President of APAC

Customer Experience Management Leader Medallia names Gavin Selkirk as Vice President of APAC

Veteran It Leader Will Spearhead Medallia’s Rapid Growth Across the Asia-Pacific

Medallia, Inc., the global leader in experience management, announced that IT industry expert, Gavin Selkirk, has been named the company’s new Area Vice President and General Manager of Medallia’s operations in the Asia-Pacific.

Following eight years as a Lieutenant in the Australian Navy, Selkirk has enjoyed the past 25 years in the IT industry helping multinational companies grow and expand in Asia and will lead Medallia’s accelerated growth in a region known for high brand standards and experience.

With a diverse set of experiences ranging from being the first employee in Asia for a European-based software company, to operating at scale as CEO for ASEAN with systems integration company Fujitsu, Selkirk has traversed multiple market segments including complex analytics solutions with SAS, cloud-based solutions at BMC, to selling Salesforce.com solutions as a partner at Fujitsu. He was most recently President of Asia Pacific & Japan for BMC. Selkirk’s hire will provide Medallia with rich industry knowledge to apply to its operation and go-to-market strategy and execution.

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“We’ve seen enormous demand in Asia Pacific for Medallia’s leading customer experience platform. As we step up our investment, Gavin’s experience and industry knowledge will be a great benefit,” said Bill Schuh, Medallia’s SVP of Global Industry Sales. “Gavin’s passion lies in operating in high growth, cloud environments where IT can help customers grow revenue and enhance interactions with their customers – making Medallia a perfect fit.”

“Medallia’s market-leading experience management practice and rapid growth were the main factors in my decision to join the team,” commented Selkirk. “The customer base represents some of the leading brands in Asia, a dominant footprint in hospitality, and a growing base of customers in retail and other industry segments.”

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Medallia has a strong existing presence and reputation in APAC, powering Experience Management programs for Optus, Auto & General, and Veon. Medallia was named a leader and recognized for its ability to drive improvements at scale among top APAC customer feedback management providers by Forrester Research, a leading global research and advisory firm[1].

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