Consume Innovation Easily and Leverage Best Practices to Deliver Digital Experience (DX) and Customer Success
eGain, the leading provider of cloud-based customer engagement solutions, is hosting eGain Digital+AI Day on May 14, 2018, at The Brewery in London and will showcase customer success and innovative solutions to enhance customer’s digital experience.
According to multiple research studies, 70-90% of digital transformation initiatives fail, largely due to point-solution spaghetti and unsynchronized innovation. eGain Digital+AI Day will showcase easy-to-consume innovations, at-scale customer success stories, and industry-leading next practices for DX (digital experience) success. Also, Digital Transformation (DT) experts will show how to operationalize your DX strategies in an agile, no-risk way.
Here are the highlights:
- Keynote address: Ashu Roy, eGain CEO
Digital + AI: Connect More Dots
- Thought leadership: Brian Manusama, Research Director, Gartner
Next-Gen Digital Experiences: Frictionless, Automated, Smart and Trusted
- Customer success at scale with eGain
Daimler AG (car2go)
- Next practices and ideas
Easy AX: Digital-First Agent Desktop
AI, Knowledge, Analytics: 1-2-3-Punch for Service Transformation
Connected Analytics: From Theory to Practice
Why Everyone is Messaging and How to Cope
- Demo lounge and expert access (open all day)
Recently eGain announced its integration with Facebook Messenger with so many brands and merchants using their Facebook company page to engage with customers, it’s a natural progression for these customers to send customer service requests via Facebook Messenger. Ensuring that these interactions can be integrated into the enterprise customer engagement platform is critical to ensure a brand’s high standards of customer experience can be met. With Facebook Messenger chat integrated into eGain Advisor, a CSR has access to the full power of eGain’s AI-powered technology to quickly resolve any issue with which a customer is struggling.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain
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