Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers

New partner’s AI-based solution helps insurers quickly identify areas of improvement in the customer experience

Medallia, Inc., a leading customer and employee experience management company, and Guidewire Software, Inc., the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Medallia has joined Guidewire PartnerConnect as a Solution partner.

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“This partnership will bring together Guidewire InsuranceSuite and Medallia’s powerful experience management platform, empowering insurers to transform the policyholder experience and improve operational efficiencies.”

The Medallia Experience Cloud solution has been used by leading property and casualty (P&C) carriers around the world to drive higher CSAT/NPS® scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. The solution gathers and analyzes customer feedback to deliver actionable insights to CSRs, insurance agents and other stakeholders to address issues in-the-moment. Medallia’s Ready for Guidewire integration will enable Guidewire ClaimCenter users to capture customer feedback and view a policyholder’s CX profile without leaving InsuranceSuite.

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“Insurance companies need a comprehensive understanding of their policyholders across key moments that matter including filing a claim, calling a contact center or buying a new policy,” said Greg Osborne, vice president of insurance for Medallia. “This partnership will bring together Guidewire InsuranceSuite and Medallia’s powerful experience management platform, empowering insurers to transform the policyholder experience and improve operational efficiencies.”

“We are thrilled to welcome Medallia as our most recent Guidewire PartnerConnect Solution partner,” said Becky Mattick, vice president, Global Solution Alliances, Guidewire Software. “Making customers feel heard and valued is a big focus for insurers. Partnering with Medallia will soon bring our shared customers a streamlined way to access technology that vastly simplifies the intake and evaluation of customer feedback.”

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