NovelVox, the leading contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. Today where customers are trying to approach businesses via 7 different channels on average, it is important for businesses to transform the way they interact with the customers and take a leap from just phone or emails. CX Infinity is a multichannel solution to deal with all such big challenges. The features are designed to benefit Cisco contact centers to further enhance possible customer experience

CX Infinity,a turnkey multichannel solution that empowers agents to engage with customers over social, WhatsApp, SMS, or Email, leaving no space for wrong timing. Dedicatedly designed for Cisco Contact Centers, the interface fits within Finesse for agents to focus on conversations instead of struggling with any new workflow or individual channels. CX Infinity is a 360-degree solution that equips agents with seamless transition across channels but not the applications. This single-screen application with the largest integration library moves a step forward toward faster query resolution with built-in productivity tools, including case management, survey, knowledge base, and more. This is sure to delight agents as resolving queries will no more be a headache. Here’s a highlight of in-the-box benefits of CX Infinity:

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• Flawless conversation across platforms including Web and mobile chat, Facebook, Twitter, WhatsApp, Text message, email, video & voice chat.
• Smooth workflow with CX Infinity interface embedded in Cisco Finesse
• Easily handle big teams with auto-sync Cisco agent profile and state
• Single interface to manage calls and other channels
• Offer quick resolution with the smart routing of conversation to the right skilled agent/department
• Informed decision making with historical and real-time performance monitoring
• Deliver personalized experience with a 360-degree view of customer information on the screen before starting the conversation
• Case management tool to raise or resolve cases without losing conversation context
• Valuable conversation with instant access to the knowledge base
• Dedicated workspace for agents and supervisors

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This feature bundled solution comes with a cherry on the cake deal i.e., quick installation. This single box, end-to-end solution, has built-in productive tools with no further 3rd party application installation required; only one server and one system, available on-premise and cloud.

Amit Gandhi, CEO NovelVox and CX Infinity say, “With NovelVox’s commendable achievements in the contact center industry, we are here with CX Infinity to empower businesses with omnichannel customer support. According to research, 9 out of 10 customers who look forward to the omnichannel experience and seamless communication. So, be there for your customers, where and when it matters the most, to deliver the best possible experience. It will add the power of digital channels to your Cisco contact center over a single interface with our plethora of integration. It is a single box package with quick installation because we believe that no business will ever want the customers just to wait, miss the experience, and leave.”

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