NICE announced a strategic partnership with NTT DATA Germany a leading Business-and IT-solution provider. The aim of the partnership is to jointly provide a broad portfolio of customer experience solutions to clients in Germany, Austria, and Switzerland, based on the combined strengths of both partners. As a strategic partner in the EMEA region, NTT DATA will sell and support the entire NICE solution suite, including CXone, NICE Nexidia Analytics, and NICE Robotic Automation.

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Klaus-Dieter Schulze, Senior Vice President Advisory Services at NTT DATA, said, “NICE’s solutions portfolio strongly aligns with our vision of cutting-edge innovation in the fields of Customer Experience and Automation. We believe it drives real value to organizations and makes a difference in the lives of their customers. We are very pleased to have established this partnership with NICE.”

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John O’Hara, President, NICE EMEA, said, “This pandemic has proven the importance of solutions that drive agility in adapting to dynamic environments, ensuring continuity as well as exceptional customer and employee experiences. We are delighted to extend the power of our solutions in the DACH market by collaborating with NTT DATA and believe it will open up the full potential of excellent customer experience solutions to companies in the region. I am confident that together we will enable organizations of all sizes and across sectors to transform their business through our powerful cloud, analytics, and robotics solutions.”