Playvox and Squaretalk Partner to Optimize Customer Experience

Squaretalk’s customers and partners will have out-of-the-box access to Playvox’s suite of cloud-based solutions

Squaretalk, a major cloud center software provider, announced its partnership with Playvox, the leading omnichannel contact center provider of Workforce Engagement Management solutions.

Playvox has always put the agent at the heart of the CX. This partnership with Squaretalk gives us the opportunity to provide our solutions to businesses worldwide – driving better customer outcomes.”

— Jurgen Hekkink, EMEA partner channel manager at Playvox

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Squaretalk’s customers and partners will have out-of-the-box access to Playvox’s suite of cloud-based solutions. The technology automates workflows, scheduling and auditing, monitors agent performance and quality, and provides training that elevates and engages employees. Together, Squaretalk and Playvox will empower contact centers with a cloud-native solution designed for the digital-first world of today.

“Squaretalk and Playvox both believe that you have to empower and enable agents in order to provide outstanding customer experiences,” said Elie Rubin, CEO of Squaretalk. “Together with the Playvox Quality Management (QM) solutions, the Squaretalk Call Center platform opens another facet, allowing organizations to improve productivity and the evaluation of agents, along with meeting the most up-to-date compliance standards. The partnership is already serving shared customers such as 10bet who are now able to evaluate all customer and agent interactions conducted on their Squaretalk platform with Playvox to improve customer service and performance.”

“In order to better manage our agents from one place, enhance productivity and evaluate performance, we needed to improve quality assurance standards. With AXIOM Squaretalk and Playvox QM, we empower the voice of our agents by allowing agents to request an evaluation review to clarify results. Our culture of open feedback expands as agent voices are heard, boosting morale and effectiveness of our team members,” said Nir Saadon, Chief Operating Officer at 10bet. This is just one example of how the two companies together are providing value.

“Playvox has always put the agent at the heart of the customer experience,” said Jurgen Hekkink, EMEA partner channel manager at Playvox. “This partnership with Squaretalk gives us the opportunity to provide our solutions to businesses worldwide – driving better customer outcomes.”

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