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Sitel Group Announces New Podcast Series EmpowerCX NOW

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EmpowerCX NOW launches January 23 hosted by podcast pros Joey Coleman and Dan Gingiss

Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced its upcoming podcast series, EmpowerCX NOW, hosted by podcast veterans Joey Coleman and Dan Gingiss, hosts of their own podcast, Experience This! of which Sitel Group sponsored in 2019.

“EmpowerCX NOW is our thought-leadership and industry insights podcast curated around the theme Innovation Powered by Emotion,” said Martin Wilkinson-Brown, Chief Marketing Officer, Sitel Group. “We’re excited to partner with our friends Joey and Dan once again, this time in 2020 on our very own series. We look forward to this powerful tool for us to connect with both our current and future client partners on the state of the customer experience industry.”

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The 12-episode series launches on January 23. From social media to analytics, from AI to diversity and inclusion, EmpowerCX NOW covers trending topics in the CX industry featuring experts across industries.

“After our work with Sitel Group through the last two seasons of Experience This!, we’re thrilled to partner with them for this full EmpowerCX NOW series,” said Coleman and Gingiss. “We’re looking forward to further exploring the vast arena of customer experience and talking to the best and brightest in the industry about how our emotions impact the way we’re all continuing to move into the future of CX.”

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Episodes will launch every two weeks through June 28, 2020. Tune into EmpowerCX NOW, Sitel Group’s podcast, on January 23 on Apple Podcasts, Google Podcasts, Spotify or wherever you get your podcasts.

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