Banner Before Header

Stella Connect and Qualtrics Ink Strategic Partnership

0 383

Joint solution builds world’s best platform for unlocking the potential and performance of contact center teams

Stella Connect, a disruptive, VC-backed provider of SaaS contact center Quality Assurance and Performance Management solutions, announced today that it has entered into a strategic relationship with Qualtrics, creator of the experience management category. With this collaboration, the two companies will provide a seamless workflow for driving agent engagement and performance to help enhance the customer experience.

Marketing Technology News: Nextup Hires Industry Expert as Director of Marketing

In the partnership, Stella Connect adds its modern solutions for driving contact center team performance to the powerful Qualtrics platform for gathering Voice of Customer feedback. Stella recently released a real-time QA product which, combined with agent/manager 1:1 meeting software, offers the most engaging and comprehensive solution for boosting contact center performance. Companies using Qualtrics to gather VoC feedback can now seamlessly integrate the data into Stella’s solutions, making it possible to drive agent engagement, real-time coaching and ultimately better customer experiences with the contact center.

Marketing Technology News: Ten Sales Leaders Join Sales Xceleration to Build a Path to More Sales

“We are excited to partner and collaborate with Qualtrics given our shared passion for both the agent and customer experience,” said Jordy Leiser, Co-Founder and CEO of Stella Connect. “Qualtrics’ clients around the world will now be able to take advantage of this new seamless connection that pulls customer feedback directly into Stella Connect, enabling real-time agent coaching, engagement and performance improvement for contact centers.”

Marketing Technology News: Experiential Marketing Heavyweights Join Chicago-Based AKA

Leave A Reply

Your email address will not be published.