Talkdesk Enables TaskUs to Move Global Operations to Work From Home, Ensuring Business Continuity

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TaskUs leverages Talkdesk cloud contact center solutions to transition thousands of customer experience teammates worldwide 

  • TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home
  • Talkdesk cloud solutions enabled TaskUs to successfully navigate unique challenges of the COVID-19 pandemic, saving thousands of customer service jobs
  • TaskUs is able to provide best-of-breed integration options to its clients through Talkdesk AppConnect, the world’s first enterprise app store

Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home. TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, artificial intelligence (AI) operations and content security services that power the world’s most innovative companies. Due to the coronavirus (COVID-19) pandemic and subsequent social distancing guidelines, contact centers around the world are closing doors leading to massive layoffs of frontline customer experience agents. Through flexible cloud contact center solutions from Talkdesk, TaskUs moved nearly all of its global operations to work-from-home, saving thousands of jobs, adding new teammates for some clients and ensuring business continuity for its customers.

“TaskUs has a frontline-first mentality, and with a frontline that consists of 20,000+ teammates all over the world, we needed the strongest and most reliable solution available,” said Bryce Maddock, chief executive officer, TaskUs. “Talkdesk enabled our unique needs before the pandemic and has played a critical role in our success since.”

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“Our business needs, and the needs of our clients, changed drastically within days once the effects of the coronavirus pandemic took hold of the world economy. We needed to set up our customer support staff – numbering in the thousands – with remote working options while continuing to support our clients whose needs exploded overnight,” said Michael Thigpen, head of client technology services, TaskUs. “Talkdesk was there for us every step of the way, offering the solutions we needed to support our staff with safe, work-from-home options and allowed us to maintain the high level of customer experience our clients expect from TaskUs.

In addition to the scalability and flexibility of Talkdesk CX Cloud™, TaskUs is able to provide best-of-breed integration options to its clients through Talkdesk AppConnect™, the world’s first enterprise app store. Talkdesk AppConnect redefines the way businesses integrate call center platforms through one-click installations of leading business tools. Talkdesk’s simple customization options, cloud-native architecture and “clicks, not code” approach provides a contact center solution that is easy to use and tailored to fit both TaskUs and any of its clients’ needs.

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“We are excited to be the foundation for TaskUs’ outstanding customer experience with a flexible solution to aid critical business continuity, provide staff safety and boost customer confidence,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk business continuity solutions help companies move to the cloud quickly, enabling customer service providers to comply with social distancing requirements by empowering agents to work from home, while future-proofing contact center operations through a steady cadence of innovation.”

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