UJET Raises Another $55 Million to Accelerate Contact Center Transformation

UJET Inc., a leading provider of cloud contact center solutions, has raised $55 million in a Series C round of funding, bringing the company’s total to just over $100 million to date. With the adoption of omnichannel customer support and cloud contact center solutions continuing to rise, this new round of funding aims to expand UJET’s sales and marketing teams both domestic and international, and scale its platform with new products and features.

The funding was led by Sapphire Ventures, with participation from existing investors such as GV (formerly Google Ventures), Citi Ventures, Kleiner Perkins, DCM, and Resolute Ventures. Jai Das, Managing Director, President, and Co-Founder at Sapphire Ventures will join UJET’s Board of Directors. Das brings more than 15 years of experience helping companies innovate their product and marketing strategies in order to scale and become market leaders.

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“Companies are increasingly adopting cloud-based contact center solutions as they undergo digital transformation and modernize their approach to omnichannel customer support,” said Jai Das, Managing Director and President of Sapphire Ventures. “This trend began taking shape before COVID-19, but the pandemic accelerated the need for a cloud-native, all-in-one omnichannel contact center solution like UJET. We believe UJET is uniquely positioned to lead a new wave of contact center companies tackling the challenge of finding a better way for customers to connect with brands.”

The fundraise comes on the heels of remarkable growth for UJET, having seen its total number of licenses increase by 400% over the past 12 months while also furthering its expansion into sectors including on-demand services, e-commerce and retail, financial services, healthcare, IoT, and more.

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“Today’s digital-first customers expect a hyper-personalized experience where they can effortlessly connect with a virtual or live agent, and have their issues resolved in a fast, efficient, and modern manner,” said Anand Janefalkar, Founder & CEO, UJET. “We’re thrilled to continue investing in our mission of developing cloud-native and smartphone-centric solutions with scale and security as cornerstones, to facilitate the reimagining of consumer journeys that build trust, loyalty, and drive higher customer satisfaction.”

Das joins existing UJET board of directors that include investors Jason Krikorian, General Partner, DCM; Ted Schlein, Partner, Kleiner Perkins; and Karim Faris, General Partner at GV (formerly Google Ventures).

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