WHISHWORKS Adds CPQ, Field Service Lightning and Work.Com Expertise to Their Salesforce Offering

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The recent additions of Salesforce CPQ, Field Service Lightning and Work.com are set to replace a lot of manual processes and complex customisations, while opening up opportunities for improved customer and employee engagement

WHISHWORKS, a global IT services and consulting company, announced that they are expanding their Salesforce practice to include implementation and support services for Salesforce Work.com1, CPQ2 and Field Service Lightning3.

WHISHWORKS joined the Salesforce Partner Programme at the end of 2019, after taking on and growing the existing practice from their parent company, NIIT Technologies. Following this transition, the company secured Salesforce gold consulting partner status and is continuously investing in growing the team and enhancing its capabilities.

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This move into the Salesforce space was a natural next step for WHISHWORKS, as they already have an established relationship with Salesforce’s recent acquisition, MuleSoft. Their 8-year-long experience in API-led connectivity, including many Salesforce integrations, gives the company a unique advantage, as integration is key to enable Salesforce to be the ‘single source of truth’ for organisations.

On the latest expansion of WHISHWORKS’ Salesforce practice, VP Sales & Head of Salesforce Practice UK/EU commented, “With Salesforce and MuleSoft, WHISHWORKS is uniquely positioned to enable companies achieve a true 360 view of their data and optimise not only their customers’ experience but also their entire operation. We are continuously strengthening our Salesforce capability with our customers in mind, wherever they are. The recent additions of Salesforce CPQ, Field Service Lightning and Work.com are set to replace a lot of manual processes and complex customisations, while opening up opportunities for improved customer and employee engagement”.

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As they continue to grow as a Salesforce consulting partner, WHISHWORKS focus on specific industries to leverage their extensive experience and capabilities, and to ensure fit-for-purpose solutions and accelerated time-to-value for their customers. Within these industries, the IT consultancy has developed cross-cloud expertise, each cloud and solution supported be certified specialists, enabled by domain-specific accelerators and governed by the company’s dedicated Salesforce Centre of Excellence.

1Salesforce Work.com is a set of essential solutions to help businesses reopen safely as they adjust their policies and procedures during the COVID-19 crisis and beyond.

2Salesforce CPQ is a sales tool for companies to quickly and accurately generate quotes for orders.

3Salesforce Field Service Lightning improves first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. 

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