Dialpad Inc., the industry leader in AI-powered communication and collaboration, kept thousands of students across multiple educational institutions connected and engaged during the transition to hybrid-remote learning brought on by the COVID-19 pandemic. Built on its innovative split-cloud architecture that enables a 100% uptime SLA, Dialpad helps students and teachers stay connected across any device, from anywhere in the world. As students moved out of the dorms and IT teams began working remotely, Dialpad made the switch seamless. Schools including Blue Cliff College, Azusa Pacific University, Los Angeles Pacific University, Queen of All Saints School and more leverage Dialpad to keep campuses connected, build secure foundations for their campus-wide digital strategies, and help students continue their education without disruption.
“When the pandemic hit, we were able to pick up and work remotely. With Dialpad, we can answer calls seamlessly and we’ve even expanded our call center hours”
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Dialpad for Education has been critical for institutions to facilitate lectures, meetings, calls and messages across multiple devices, while ensuring security and privacy. For phone calls and SMS texts, educators must provide their personal phone number, which can lead to work-related communications infringing on personal time. With Dialpad, educators receive a dedicated phone number with the ability to set office hours. “Dialpad allows me to maintain my privacy while staying connected to my students,” said Felicia K. Jones, Work Readiness Instructor at The Hope Program, an organization that provides adult education, industry certifications and job placement support.
“In adjusting to a 100% virtual learning environment, the need to stay connected with students and parents has become even more important for our faculty and staff. Dialpad allows our teachers to have a dedicated phone number just for this purpose, on their existing devices. This has made the transition to distance learning easier on everyone,” said the Vice Principal of Queen of All Saints School. “Dialpad quickly got our team up and running and communicating with our students and their families, which provided much-needed stability during a rapidly changing time.”
Other education-focused customers, including Education First and the Early Learning Coalition of Palm Beach County (ELCPBC), needed a cloud-based contact center solution to enable a mobile workforce and maintain student access to necessary resources. Because Dialpad can rapidly deploy its software in minutes, customers saw no downtime or loss of productivity during implementation. ELCPBC, an organization that ensures every child has access to quality preschool education, found the right mix of efficiency and security with Dialpad Contact Center. “When the pandemic hit, we were able to pick up and work remotely. With Dialpad, we can answer calls seamlessly and we’ve even expanded our call center hours,” said Luis Mena, Vice President of IT, ELCPBC. “We handled around 9,000 more minutes worth of calls the first week fully remote as we did the week prior.”
With Dialpad, education-focused customers have reliable and flexible technology that allows students, educators, and university IT administrators to stay connected and focus on what’s important.
Dialpad for Education Customer Testimonials:
- “With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own and it’s easy. Coaching Center has made it incredibly easy for our sales trainers to go to one place to search for keywords, view call summaries, and filter to find what’s relevant for their team.” – Mike Monteiro, Communications System Manager, Education First
- “Our admissions team makes calls to students every day, and instead of spending an additional 30 seconds or 2 minutes per call, they were able to save that time and still deliver the same friendly message through Dialpad’s voicemail drop feature.” – Rob Davis, Director of Personal Technology, Azusa Pacific University
- “With Dialpad, the business functions never stopped and the classes simply transitioned to online classes. I don’t think we actually had a down day — classes continued like nothing happened.”- Jeremy Cumbie, Information Technology Director, Blue Cliff College.
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