Leader in Open Marketing Automation Welcomes Operations and Customer Success Leader as Global Demand Increases
Mautic, the company that provides the world’s only Open Marketing Cloud, announced that John Montgomery has joined the leadership team as the new Chief Customer Officer. Previously, he was Chief Operating Officer at Layer, and before that, SVP of Customer Success and Professional Services at Applause. Montgomery brings elite experience in building customer-driven teams focused on growth and retention.
“Mautic exists to help our clients create seamless, integrated customer experiences,” said Mautic CEO, Matt Johnston. “John brings incredible leadership in both customer and operational disciplines, and adding him demonstrates our commitment – and strengthens our ability – to deliver on our own world-class experience for Mautic customers.”
Montgomery joins Mautic as the company recorded another strong quarter, including achieving 10X year-over-year growth in European adoption of its open marketing automation platform, as well as winning a 2018 ROI Award from Nucleus Research.
“Every company talks about how critical their customer experience is, but so many firms struggle to fully understand it and get it right,” said Montgomery. “I’m excited to have the opportunity to contribute to a company whose own philosophy mirrors their product mission of maniacal customer-centricity.”
John previously served in leadership roles for San Francisco and Boston-based firms. This includes Layer, where as COO he led all customer-facing operations. Montgomery was also responsible for customer and product growth efforts for companies such as Applause, Openwave, Polycom and Oracle. He officially joined the company late last month, and he leads a cross-functional team focused on delivering excellence at every stage of the Mautic customer journey.