Cision, a global comprehensive communications platform, is proud to announce that it was named ‘Adoption Hero’ for 2022, as part of ChurnZero’s third annual ChurnHero Awards, which celebrate companies who use ChurnZero’s platform to exemplify and evolve customer success best-practices with remarkable results.

“Delivering remarkable customer experiences is our number one priority at Cision, both from a product and service perspective. As the communications landscape is rapidly changing, it’s more important than ever that our customers receive maximum value to put public relations at the forefront of their success,” said Jay Webster, Cision Chief Product & Technology Officer and Cision Comms Cloud President. “This award truly exemplifies our commitment to understanding our customers’ objectives and giving them the right recommendations on how to use our products and services to achieve them.”

Cision Communications Cloud enables communicators to connect to a network of more than 1.1 billion media and influencers, easily target and engage them with outreach campaigns, monitor coverage and measure real business outcomes.

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“This year, we partnered with ChurnZero and leveraged their platform, data insights and customer success expertise to understand our users at much deeper level,” said Amy Gorham, Cision’s Vice President of Customer Experience. “This intelligence allows our teams across the entire customer journey to share best-practice with customers and enable them to achieve their desired business outcomes.”

This year’s ChurnHero Awards recognize companies in five categories, each representing a fundamental customer experience objective: onboarding, adoption, renewals and expansion, customer advocacy, and innovation. Companies submitted a case study of their achievements and were assessed by ChurnZero based on innovation, customer-centricity and data-driven decision-making.

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