Fuze Empowers Mobile Workforce with New Patent for Multi-Modal Communication

Patent provides users with a unified history across multiple forms of communication and devices, streamlining the management of cloud-based communications

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent on how to create a unified history for multi-modal communication across chat, voice, video, and meetings.

The US Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No.10306071 on May 28, 2019. The patented approach provides users with a unified communication history across multiple modalities such as chat, phone, voice over Internet protocol (VoIP), SMS, video calls, and meetings. The communication history also extends across multiple device types, including hard desk phones, mobile phones, desktops, fax machines, conference rooms, software softphones, and browser-based softphones.

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“As the global workforce becomes increasingly distributed, workers must communicate across multiple devices, including apps for web, tablets, and smartphones, from any location at any given time,” says Rob Scudiere, president and chief operating officer at Fuze. “This new patent reflects our commitment to empowering mobile workers, providing a unified history of communication that enables them to stay organized as they alternate between multiple device types.”

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Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world.

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