Talkwalker, the leading social listening and analytics company, announced the appointment of Joseph Fuster as its new chief sales officer. In this role, he will oversee the global expansion of Conversational Intelligence enterprise initiatives of Talkwalker in the US, Europe, and Asia.

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Fuster has a proven track record in developing new markets, partnerships, and transformational solutions in the global SaaS industry. Most recently, he served as Global Head of Customer Experience Cloud at Oracle, driving all aspects of growth and adoption. Fuster’s experience also includes global sales leadership roles at SAP, Salesforce, and Siebel.

“I am excited to join the Talkwalker team. As our lives become increasingly digital, understanding the ‘Voice of Customer’ has become more important than ever”, states Fuster. “Winning with your customers requires listening and activating the ‘Voice of Customer’ across the entire customer experience. Conversational Intelligence is key to this activation.”

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“It gives me great pleasure to welcome Joe to Talkwalker. With his help, we will further accelerate the company’s growth in the US, Europe, and Asia, while we expand Talkwalker’s unified conversational intelligence platform in social listening, consumer intelligence, and customer experience”, said Robert Glaesener, CEO of Talkwalker. “His deep knowledge of CX and consumer intelligence will be a key accelerator in our next phase of development.”

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