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crm customer relationship management

The Tipping Point for Customer Value Management

For decades, value selling has been a secret weapon most enterprise sales teams brought out only for their biggest prospects. That’s because like with most secret weapons, it was expensive, hard to operate, and needed to be reserved for the most opportune moments. But in recent years, the introduction of new automated tools enabled pioneering organizations to deploy value selling at scale with near real-time use of value across multiple scenarios and prospects. Now, we stand at a tipping point where Customer Value…

Gartner Recognizes Virtusa in its 2017 Magic Quadrant for CRM and Customer Experience Implementation Services

Virtusa Takes a Consulting-Led Approach in Helping Clients Use CRM/CX Solutions to Create Marketplace Differentiation Virtusa Corporation, a global provider of digital engineering and IT outsourcing services that accelerate business outcomes for its clients, announced that Gartner Inc. has positioned Virtusa in the Niche Player quadrant of the 2017 Magic Quadrant for Customer Relationship Management (CRM) and Customer Experience (CX) Implementation Services. The report, published on January 8, 2018, evaluated Virtusa…

Accent Launches New CRM Supercharger That Enhances CRMs With AI

CRM Supercharger Extends Sales Enablement with Guided Selling and Sales Performance Capabilities Accent, the technology leader in sales enablement, announced the release of its new Accent CRM Supercharger application. The software improves sales team productivity by applying intelligent data analytics to sales and buyer engagement data. The software works within CRM helping sales reps and teams get a better visual picture of sales situations, focus on the right opportunities and get recommendations on next steps. CRM…

Atento’s Solutions Based on Cognitive Technology Create a More Satisfactory and Efficient Customer Experience

The Use of Cognitive Technology Is Part of Atento Digital's Specialized Offer to Maximize the Opportunities Offered by Digitalization Throughout the Client's Life Cycle Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide incorporates cognitive technology into its customer experience services and solutions to increase final consumer satisfaction and the effectiveness of the business processes…

Small Businesses Can Grow and Innovate Faster Thanks To Salesforce Essentials

Essentials Delivers New Easy-To-Use Sales and Service Apps Backed by the Power of Salesforce Trailhead, Einstein AI, Lightning and AppExchange Salesforce, the global leader in CRM, announced Salesforce Essentials — easy-to-use, intelligent apps for small business teams, built on the world's #1 CRM platform. The first Essentials apps — Sales Cloud Essentials and Service Cloud Essentials — are available now, enabling every small business to grow and innovate faster with the power of Salesforce. "There are more than…

Recursive Labs Unveils First-of-Its-Kind, Video-Based Customer Engagement Tool

Former Disney CTO Brains Behind Industry-Changing Technology that Addresses Increased Demand for Digital Customer Interaction Recursive Labs, a developer and innovator of state-of-the-art customer engagement platforms used to facilitate real-time communication between online businesses and their customers, announced the unveiling of its new Request solution. Request is the first-of-its-kind customer engagement platform that incorporates live video to enhance online consumer communication. Request offers a revolutionary…

Faye Business Systems Group to Sponsor SugarCRM Worldwide Sales Kick Off Conference

Faye Business Systems Group heads to Sorrento, Italy as a Sponsor of the SugarCRM Worldwide Sales Kick Off Faye Business Systems Group has announced their sponsorship of the SugarCRM worldwide Sales Kick Off conference in Sorrento, Italy. Also Read: SugarCRM Elite Partner Faye Business Systems Group Acquires Oasis Solutions Sugar Clients The SugarCRM worldwide Sales Kick Off brings together the SugarCRM executive leadership, sales representatives, and customer success managers, with the SugarCRM global partner…

SeoSamba Launched Franchise Development and Brand Marketing Solutions at IFA2018

Award-Winning Franchise Marketing Automation Software Seosamba Launched Its Franchise Development and Brand Marketing Packages Award-winning franchise marketing automation software SeoSamba launched its Franchise Development and Brand Marketing packages at the 2018 International Franchise Association convention (IFA2018) in Phoenix, Arizona. One year after unveiling its new Customer Relationship Management - CRM - addition to its marketing and sales automation software suite at IFA 2017 in Las Vegas, SeoSamba showcased…

Monetate to Take Fresh Guard from Its New York Headquarters

Monetate, the leading personalization and customer experience management platform, is moving its corporate headquarters to New York. The decision unveils the company’s determination to get closer to growing concentration of clients, especially in enterprise software, retail, and fashion industries. Monetate currently provides SaaS, powering multi-channel personalization for world’s leading brands. This is the first of many strategic moves made by the company towards expanding their business visibility in the US. Monetate…

Salesforce’s Second Annual State of Service Report Released; Spotlight on the Future of Customer Service

Salesforce, the leading CRM firm, has released its Second Annual State of Service research report, uncovering insights from more than 2,500 customer service professionals. The latest Salesforce report highlights the impact of smart technologies on service protocols and marketing response towards meeting inflated customer requirements. According to Salesforce’s Second Annual State of Service Report, it requires a unified platform to deliver smart customer experience across the enterprise. Executives wielding the right…

TruOptik launches OTT Marketing Cloud at 2017 Consumer Electronics Show

Digital media intelligence company TruOptik chose the 2017 Consumer Electronics Show (CES) as a platform to announce the launch of a new OTT Marketing Cloud. According to TruOptik, the latest cloud platform is designed to measure, activate, analyze and attribute advertising campaigns for connected TV exclusively. It will deliver innovative features to both advertisers and publishers with cross-screen, audience-based targeting agility. Features of OTT Marketing Cloud Marketers can finally lay hands on an all-inclusive data…

Falcon New Social Media Tool To Drive Major Marketing Campaigns in 2017

Falcon.io, a Copenhagen-based customer experience platform, has announced the release of a new digital tool to streamline marketing efforts in 2017. The unified social media tool is a single app model laced with all the latest marketing features. Marketers can use this tool to discover, attract, engage and nurture customers across all online platforms using social data. Easy-to-use and backed by cutting-edge real-time data analytics, Falcon digital tool is one-stop data shopping center for social media organizations.…

Avetex Becomes Genesys Value Add Reseller; Will Amplify Seamless Customer Experience

Avtex, a renowned end-to-end customer experience (CX) deployment partner for Microsoft, will now cater to Genesys. It will offer premium CX technology solutions to Genesys as part of its strategic collaboration. It will now feature as Genesys Value Add Reseller; building, delivering and supporting products and solutions available on the Genesys Customer Experience Platform. Genesys is an omnichannel CX optimization and workload management platform that sells cloud-based and SaaS to mid-sized and large businesses.  …