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Zailab

Interview with Marya Dzmitruk, VP Marketing, Zailab

"With the evolution of consumer behavior, we have to be ready to cater not only via multi-channel but via omnichannel for customers to go through their journey completely uninterrupted." Tell us about your role and journey into Contact Center software. My journey into the Contact Center space began on the enterprise sales side, having really interesting conversations with executives from large corporations while pitching a cloud contact center solution. It was eye-opening to see how the vast majority was opposed to a…

Marketing Technology Bulletin Covering the Week Gone By

Top Picks from MarTech Series. Original MarTech Insights from the Week Gone By Our staff writers compile a bulletin covering important news in the world of Marketing Technology. This bulletin is the best source of the major MarTech developments of last week. SAP SE to Acquire Qualtrics International Inc., Sees Experience Management as the Future of Business Together, SAP and Qualtrics to Accelerate the New XM Category by Combining Experience Data and Operational Data to Power the Experience Economy Mastercard…

Zailab Unveils New Tagline Following Channel Launch

CCaaS Company Zailab Has Revealed Its New Company Tagline: Rewarding Conversations. For Humans. Powered by AI The three powerful statements represent the core pillars of Zailab’s value proposition: Using technology to connect with customers on a human level. The unveiling follows the company’s recent launch into North America as part of its expanding global footprint, as well as its partnership with master agency Intelisys. VP of Marketing Marya Dzmitruk explains the rationale behind the new tagline in relation to…

ZaiLab Appoints US Team to Lead North American Expansion – Meet the team

ZaiLab, a next-generation software company specializing in omnichannel, cloud-based contact center software, announced it has appointed a US team to lead its North American expansion. The team will be led by Michael Cibelli as VP of sales and marketing, with support from Marya Dzmitruk as head of marketing and Asonele Kotu in PR and events. Channel managers Cheima Ayyoub and Sebastien Ejdaa will focus on the west coast, while Philip van der Merwe and Forrest Knueppel focus on the central region. “We’re so excited to have…

Marketing Technology Bulletin Covering the Week Gone By

Top Picks from MarTech Series. Original MarTech Insights from the Week Gone By Our staff writers compiled a bulletin covering important news occurring in the world of Marketing Technology. This bulletin is the best source to glance through major MarTech developments last week. JET8 Foundation to Host Inaugural Den Summit in Singapore Over 300 Industry Leaders and Stakeholders Will Gather in Singapore to Discuss Evolving Communities and the Social Impact of New Technologies New Research Shows Person-Level Data…

ZaiLab Enters US Channel Through New Supplier Partner Relationship with Intelisys

ZaiLab, a next-generation software company specializing in omnichannel, cloud-based contact center software, announced its new Supplier Partner relationship with Intelisys, a ScanSource company and the nation’s leading Technology Services Distributor. Just ahead of Channel Connect, Intelisys’ annual partner event—to be held this year in Monterey, CA—ZaiLab prepares its debut appearance as a Supplier Partner. The SaaS company recently launched in the United States as part of its global footprint expansion program, which…

How AI Can Be Used To Shape Your Customer Experience

AI is driving change in the contact center industry, making it a more accessible, friendly place for a customer. AI is changing the relationship companies have with their customers. ZaiLab chief product owner Catherine Collins believes that changing technology goes hand in hand with a changing customer. The time to adopt is now. ‘Contact centers are a hassle to deal with,’ says Catherine. ‘No one has the time to sit on hold while their call is transferred to the next available agent, let alone the patience to repeat their…

Why the Future of the Contact Center Lies with the Home Agent

The Cloud has ushered in a new era for contact centers – and it’s making it possible to bring jobs back home. This is a message that’s slowly starting to resonate across the world. According to the National Association of Call Centers, 53% of US contact centers already employ home agents as part of their workforce. There are several good reasons for this. It makes financial sense Maintaining a brick-and-mortar contact center is expensive. Recruiting and training staff are expensive. So are sick days, annual leave,…

TechBytes with Catherine Collins, Chief Product Officer, ZaiLab

Catherine Collins Chief Product Officer, ZaiLab Contact centers play a vital role in omnichannel marketing and commerce. With customers engaging on multiple channels, marketers are looking to AI to help them achieve the scale required to address their CX requirements. We spoke to Catherine Collins, Chief Product Officer, Zailab, to understand the changing contours of customer engagement.How do you believe brands should leverage omnichannel contact center solutions to increase customer engagement? It’s old news that…

What Do Trucks And Contact Centers Have In Common?

ZaiLab Remodels Military Truck Into A Brand Mascot For American Roadshow. A software development firm has taken out-the-box thinking to a new level with its innovative marketing campaign. Meet the ZaiTruck, a converted 18-ton military 6×6 MAN KAT that serves as a larger-than-life mascot for ZaiLab, a software company specializing in contact center software. The ZaiTruck set off from Cape Town last year for a world tour that has spanned the entire African continent, Western Europe and now the USA. Its purpose? To act…

Zailab Gains Momentum, Expands Footprint In North America

Zailab, a Growing SaaS Company, is Setting Up Office and Welcoming New Faces to Drive Their North America Expansion The new kid in the tech-startup block recently launched in the USA in March 2018 at Enterprise Connect Expo where they're out of the ordinary truck booth that turned heads. Since their launch in March, Zailab has been gaining momentum and settling into their new environment. Introducing the new face of ZaiLab in America, Michael Cibelli, who has joined the company as vice president of sales and marketing.…

Disruptive Innovation: SaaS Companies Are Migrating To Purchase Convenience

The Onset Of Online Communication Platforms Have Broken The Red Tape Around Entering The Contact  center market Five years ago, who would have thought that businesses could purchase their communication software platforms online, the same way you would electricity or airtime? Times have changed since entering the contact center arena required a heavy budget. The development of consumption-based communication technology enables entrepreneurs to ease into the market, simplifying everything from setup and paying for services…

The Great Bot Battle: Chatbots Vs Live Chat

Chatbots Are A Contact Center Industry Buzzword. In Fact, If This Was A Bingo Game, Chatbot Would Be The Winning Ball. But Who Would Win In A Fight, Chatbots Or Live Chat? IBM has identified chatbots as a key trend for enterprise call centers in 2018. They go as far as to call this technology a game changer. According to a McKinsey Global Institute discussion paper on artificial intelligence, the technology is accelerating digital transformation. Tech giants spent approximately $30 billion on AI in 2016, with machine…

ZaiLab ‘Trucks’ Into Enterprise Connect

ZaiLab shares its highlights from Enterprise Connect Enterprise Connect took place from 12–15 March 2018 at the Gaylord Palms in Orlando, Florida. It’s was a must-attend event for global telecommunications and cloud-solution decision makers. Contact center software company ZaiLab chose Enterprise Connect as the launchpad for introducing its cloud-based solution to the US. The global software developer turned heads with its innovative stand, which was dominated by the massive ZaiTruck, a working sci-fi-inspired vehicle…