• Editorial
    • Lead Generation
    • Events
  • MarTech Radar
    • A
      • Account Based Marketing
      • Advertising Trends
      • Affiliate Marketing
      • AI/ML
      • Analytics
      • Apps for Business
      • Audience Data
      • Audio advertising
      • Augmented Reality
    • B
      • B2B Data
      • Behavioral Marketing
      • Brand Safety
    • C
      • Content Management
      • Content Marketing
      • Content Syndication
      • Customer Acquisition
      • Customer Data Platforms
      • Customer Experience Management
      • Customer Identity Management
    • D
      • DaaS
      • Data Hygiene
      • Data Management Platforms
      • Data Visualization
      • Digital Asset Management
    • E
      • E-Commerce and Mobile Commerce
      • Email Marketing
      • Entertainment
      • Events Promotion
    • G
      • Guest Authors
    • I  
      • Identity Management
      • In App Marketing
      • Influencer Marketing
      • Intelligent Assistants
      • Interactive Content
      • Interviews
    • M
      • Marketing Attribution
      • Marketing Automation
      • Marketing Clouds
      • Marketing Intelligence
      • Martech Budgets
      • MarTech Expert Series
      • MarTech Videos
      • MartechSeries
      • Messaging
      • Mobile
      • Mobile Advertising
      • Mobile Marketing
    • N
      • Native & Programmatic Advertising
    • P
      • People-Based Marketing
      • Predictive & AI
      • Predictive Marketing
      • Privacy and Regulations
      • Programmatic Email
    • R
      • Recommended
    • S
      • Sales & Marketing
      • Sales Analytics
      • Sales Enablement
      • Sales Intelligence
      • Social Commerce
      • Social Media Advertising
      • Social Media Monitoring
      • Social Media Platforms
      • Speech Recognition
      • Staff Writers
      • Social Media Marketing
    • T
      • Technology
      • TV Advertising
    • U
      • Unified Communications
    • V
      • Video
      • Video Advertising
      • Video Interview
      • Video Marketing
      • Video Platforms
      • Voice Search
    • W
      • Whitepapers
  • MarTech Interviews
    • MarTech Interview Series
  • MarTech Insights
    • Guest Authors
    • Staff Writers
  • Resources
    • Ebooks
    • Webchats
  • The SalesStar Podcast
    • The SalesStar Podcast: Episodes 220 Onwards (Year: 2025)
    • The SalesStar Podcast: Episodes 192 Onwards (Year: 2024)
    • The SalesStar Podcast: Episodes 148 to 191 (Year: 2023)
    • The SalesStar Podcast: Episodes 109 to 147 (Year: 2022)
menu
All Categories
  • All Categories
  • Computers
  • Laptops
  • Cameras
  • Hardware
  • Smartphones
  • MarTech Radar
    • A
      • Account Based Marketing
      • Advertising Trends
      • Affiliate Marketing
      • AI/ML
      • Analytics
      • Apps for Business
      • Audience Data
      • Audio advertising
      • Augmented Reality
    • B
      • B2B Data
      • Behavioral Marketing
      • Brand Safety
    • C
      • Content Management
      • Content Marketing
      • Content Syndication
      • Customer Acquisition
      • Customer Data Platforms
      • Customer Experience Management
      • Customer Identity Management
    • D
      • DaaS
      • Data Hygiene
      • Data Management Platforms
      • Data Visualization
      • Digital Asset Management
    • E
      • E-Commerce and Mobile Commerce
      • Email Marketing
      • Entertainment
      • Events Promotion
    • G
      • Guest Authors
    • I
      • Identity Management
      • In App Marketing
      • Influencer Marketing
      • Intelligent Assistants
      • Interactive Content
      • Interviews
    • M
      • Marketing Attribution
      • Marketing Automation
      • Marketing Clouds
      • Marketing Intelligence
      • Martech Budgets
      • MarTech Expert Series
      • MarTech Videos
      • MartechSeries
      • Messaging
      • Mobile
      • Mobile Advertising
      • Mobile Marketing
    • N
      • Native & Programmatic Advertising
    • P
      • People-Based Marketing
      • Predictive & AI
      • Predictive Marketing
      • Privacy and Regulations
      • Programmatic Email
    • R
      • Recommended
    • S
      • Sales & Marketing
      • Sales Analytics
      • Sales Enablement
      • Sales Intelligence
      • Social Commerce
      • Social Media Advertising
      • Social Media Monitoring
      • Social Media Platforms
      • Speech Recognition
      • Staff Writers
      • Social Media Marketing
    • T
      • Technology
      • TV Advertising
    • U
      • Unified Communications
    • V
      • Video
      • Video Advertising
      • Video Interview
      • Video Marketing
      • Video Platforms
      • Voice Search
    • W
      • Whitepapers
  • MarTech Interviews
    • MarTech Interview Series
  • MarTech Insights
    • Guest Authors
    • Staff Writers
  • Resources
    • Ebooks
    • Webchats
  • The SalesStar Podcast
    • The SalesStar Podcast: Episodes 220 Onwards (Year:2025)
    • The SalesStar Podcast: Episodes 192 Onwards (Year:2024)
    • The SalesStar Podcast: Episodes 148 to 191 (Year:2023)
    • The SalesStar Podcast: Episodes 109 to 147 (Year:2022)

You Might Also Like

The AI Impact on Marketing Teams and Marketing Jobs

Optimove Insights Holiday Shopping Survey Finds 48% of Consumers Plan to Spend More in 2025, Despite Concerns Over Tariffs and Inflation

Optimove Insights Holiday Shopping Survey Finds 48% of Consumers Plan to Spend More in 2025, Despite Concerns Over Tariffs and Inflation

Teads Unveils Connected Ads: A New Premium Brand and Performance Solution for the Open Internet

Teads Unveils Connected Ads: A New Premium Brand and Performance Solution for the Open Internet

« Previous Next »

Bing Lee Moves Australia Customer Service Operations to Dialpad Contact Center

Picture of Business Wire

Business Wire

April 27, 2021
Dialpad Provides Turnkey Communications Solutions for WeWork Members, Enabling Hybrid Work Worldwide
Share
Facebook Twitter Linkedin

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced Bing Lee selected Dialpad to power its customer service operations. Bing Lee chose Dialpad Contact Center™ to support business continuity through the COVID-19 pandemic with flexible cloud solutions to equip agents with best-in-class tools to work from anywhere while maintaining its high customer service standards with advanced Quality Management. Embedded with artificial intelligence (AI), Dialpad Voice Intelligence (Vi™) transcribes and analyzes each conversation in real time, revealing sentiment and collecting action items to improve the customer experience. With detailed analytics from every interaction, Bing Lee collects actionable insights to deliver better business outcomes.

Marketing Technology News: ReelTime to Launch Roku Channel ReelTime TV to 51.2 Million Monthly Active Users, Expanding Content…

“Dialpad has given us the flexibility to prioritise the health of our support agents with remote solutions while adding robust analytics, reporting and monitoring capabilities which enabled us to raise the level of service for our customers.”

“Like many companies around the world, Bing Lee quickly shifted to a work-from-home model to limit our employees’ exposure to COVID-19. In the interest of getting our people home as soon as possible, we chose a provider that was adequate, but lacked some capabilities and was not a good long-term fit for the organization,” said David Beck, head of process improvement, Bing Lee. “Dialpad has given us the flexibility to prioritise the health of our support agents with remote solutions while adding robust analytics, reporting and monitoring capabilities which enabled us to raise the level of service for our customers.”

As a leading retail company in Australia with nearly 40 locations specialising in consumer electronics, computer and telecommunication goods, Bing Lee needed scalability in its contact center solution to support its expansion plans and unify multiple locations. Dialpad offers Bing Lee retail-focused solutions designed to put the customer first with reliable call quality and an easy-to-customise call routing system to ensure callers are always matched with the ideal agent. Once connected, Bing Lee agents are empowered to offer a tailored and efficient customer experience through a seamless integration with its internal database through Dialpad for Zendesk which automatically provides agents with a comprehensive customer profile and history.

“As a true unified cloud communications platform, Dialpad capabilities extend beyond the company-to-customer interactions and enable a complete communications experience across the entire organization,” said Gerard D’Onofrio, country manager for Australia, Dialpad. “A seamless user experience through AI-powered calling, conferencing and contact centers enables companies to optimize every customer engagement.”

Marketing Technology News: ADvendio Launches a Money-back Guarantee to Accelerate Digital Transformation for Advertisers,…

Share
Facebook Twitter Linkedin

Popular Posts

The AI Impact on Marketing Teams and Marketing Jobs

August 1, 2025
Read More »
Optimove Insights Holiday Shopping Survey Finds 48% of Consumers Plan to Spend More in 2025, Despite Concerns Over Tariffs and Inflation

Optimove Insights Holiday Shopping Survey Finds 48% of Consumers Plan to Spend More in 2025, Despite Concerns Over Tariffs and Inflation

August 1, 2025
Read More »
Teads Unveils Connected Ads: A New Premium Brand and Performance Solution for the Open Internet

Teads Unveils Connected Ads: A New Premium Brand and Performance Solution for the Open Internet

July 31, 2025
Read More »
BlueConic Expands Executive Team to Accelerate Next Stage of AI-Powered Growth

BlueConic Expands Executive Team to Accelerate Next Stage of AI-Powered Growth

July 31, 2025
Read More »

GUEST ARTICLES

AI-Driven CX: Navigating the Future of Customer Trust and Experience in 2025

July 31, 2025

Context Is Everything: Why Advertisers Are Turning to Real-Time Relevance

July 30, 2025

First In, First to Scale: How Marketing Became Ground Zero for Enterprise AI Transformation

July 29, 2025

Adjusting Your Content Strategy for the Future of AI Search

July 24, 2025

Follow Us

Facebook X-twitter Linkedin
Picture of Business Wire

Business Wire

For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
PrevPreviousContentserv and OroCommerce Team Up to Deliver Dynamic B2B E-Commerce Experiences
NextEmerald Launches Powerful B2B E-commerce PlatformNext

You Might Also Like

The AI Impact on Marketing Teams and Marketing Jobs

Optimove Insights Holiday Shopping Survey Finds 48% of Consumers Plan to Spend More in 2025, Despite Concerns Over Tariffs and Inflation

Optimove Insights Holiday Shopping Survey Finds 48% of Consumers Plan to Spend More in 2025, Despite Concerns Over Tariffs and Inflation

Teads Unveils Connected Ads: A New Premium Brand and Performance Solution for the Open Internet

Teads Unveils Connected Ads: A New Premium Brand and Performance Solution for the Open Internet

« Previous Next »

About Us

MTS_1
MarTech Series covers marketing technology news, editorial insights and digital marketing trends from around the globe. Updates on modern marketing tech adoption, martech interviews, tech articles and events.

Quick Links

  • News
  • Interviews
  • Insights
  • MarTech RADAR
  • Events
  • Contact Us

Visit Our Other Sites

AIT_1-1
Global-FinTech-Series-LOGO_1
STS_LOGO

Follow Us

Facebook X-twitter Linkedin

Interested in our Customized Editorial Services?

Please fill your details and we'll get in touch with you!

FILL YOUR DETAILS

Brought to you by

iTech-logo-01
Copyright © 2025 MarTech Series. All Rights Reserved. Privacy Policy
To repurpose or use any of the content or material on this and our sister sites, explicit written permission needs to be sought.