Smart Communications and Areteans Partner to Elevate Customer Conversations

Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, and Areteans, a “Global Elite Partner” of Pegasystems today announced a partnership that will benefit joint customers of Smart Communications’ customer conversations platform and Areteans global services and solutions as well as existing Pegasystems customers.

Leveraging Areteans best practices and implementation expertise, enterprise and government organizations can deliver personalised customer conversations utilizing the prebuilt integrations between Pega’s™ Software and the Smart Communications Conversation Cloud™. The seamless data exchange optimizes omnichannel customer communications to be more relevant and meaningful, delivering exceptional customer experience and improved internal efficiencies.

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“Our partnership with Areteans is a testament to our strong passion to partner with the best professional services organizations that can truly drive customer outcomes,” said Nick Smith, Vice President of Sales and General Manager of APAC at Smart Communications. “Areteans expertise on the Pega platform offers our joint customers the best configurations that will solve their unique challenges.”

Ashok Bommisetty, Associate Vice President at Areteans said, “We are extremely excited about this partnership as it furthers our mission to own and deliver end-to-end outcomes for customers. Partnering with Smart Communications is our move towards establishing our competence and strategic advisory, not only in Pega-related exercises but also by establishing technology alliances that complement the Pega platform to fulfill our clients’ business needs.”

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