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Care from Home: New Guide Enables Healthcare Providers to Safely and Securely Consult with Patients Using Telemedicine and 8×8

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Video-based Consultations Free-up Time, Increase Safety and Reduce Demand on Scarce Personal Protective Equipment Supplies

8×8, Inc., a leading integrated cloud communications platform, today announced the release of a new guide that health care providers around the world can use to safely and securely connect and consult remotely with patients using the 8×8 cloud communications, video collaboration and contact center solution. The guide, Telemedicine and mobile capabilities for care providers, provides details and resources enabling care providers to reach more patients and continue to deliver personalized care by using capabilities to connect and consult from anywhere on any device.

Care from Home: New Guide Enables Healthcare Providers to Safely and Securely Consult with Patients using Telemedicine and @8×8

“We are taking all the necessary precautions during the current pandemic as the safety of our patients and staff is our top priority,” said Scott Korogodsky, Chief Administrative Officer at Retreat Behavioral Health, a provider of mental health and substance abuse services. “Our on-site clinical and medical staff are leaders in their fields, committed to working tirelessly on behalf of our patients. By working with 8×8, we video-enabled our staff so they could work from home without impacting the personalized and comprehensive care that is tailored to each patient’s unique needs.”

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The Federal Communications Commission and Coronavirus Aid, Relief, and Economic Security (CARES) Act are putting policies in place designed to quickly empower care providers to safely reach more patients. The 8×8 guide is designed to support their efforts by making it easy for health care providers to quickly start delivering secure, interactive patient consultations by:

  • Adding a telemedicine option to their practice – at no cost – to reach patients anywhere.
  • Providing mobile capabilities that present the practice caller ID, even from personal mobile devices.
  • Enable staff and contact center agents to work from home, keeping their practice available and resilient through disruptions.

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“Care providers are on the front lines delivering much required services for patients in need of care during this current crisis,” said Vik Verma, Chief Executive Officer at 8×8, Inc. “To do our part, we are enabling providers to quickly and easily add telehealth capabilities to their practice. Our HIPAA-compliant communications, video collaboration and contact center solution allows both staff and patients to stay safe and secure through remote consultations.”

Read Telemedicine and mobile capabilities for care providers, and watch the video Communications Solutions for Health Care to learn how care providers can safely and securely connect and consult remotely with patients.

8.2 Million Video Meetings Monthly Active Users Worldwide; 2.7 Million Increase in a Week

8×8 X Series meets the needs of businesses with a mobile and remote workforce by providing a highly reliable and resilient solution across desktop and mobile devices for voice, video conferencing, chat, contact center, APIs and advanced analytics. This allows companies to rapidly unify a distributed workforce and enable flexible workstyles. 8×8 X Series includes 8×8 Video Meetings, which is also available as a free, unlimited standalone version at https://8×, and provides international dial-in numbers in more than 55 countries. 8×8 Video Meetings is optimized for use with the WebRTC standard which enables attendees to instantly join meetings without any downloads or plugins. 8×8 Video Meetings is also part of 8×8 Express, a solution for small organizations and teams that require a complete, preconfigured business phone system with a dedicated business number, video meetings and messaging in a single desktop and mobile application.

8×8 has experienced a significant increase in usage across its video meetings solutions with monthly active users growing globally to now more than 8.2 million.

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