Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, announced the appointment of Rei Kasai as Chief Product Officer (CPO). Rei will spearhead Glia’s next phase of innovation, focusing on scaling its platform across financial services.

“His visionary product leadership and proven track record will accelerate our mission of transforming how organizations activate virtual workforces,” said Justin DiPietro, Chief Strategy Officer and Co-Founder of Glia.

Prior to joining Glia, Rei built a track record of driving enterprise software companies to market leadership over his 25-year career. As a global product executive at SAP, he launched the SAP CX Service Cloud portfolio and successfully scaled it to achieve market leadership. He then joined ServiceMax as Head of Product, leading the field service management company to market dominance and its subsequent acquisition by GE Digital. Most recently, Rei served as SVP and Head of Product at Talkdesk, where he was responsible for product management and AI strategy across the company’s enterprise cloud contact center platform.

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“Rei understands what it takes to create AI products that solve real-world customer problems — especially in complex, regulated industries,” said Justin DiPietro, Chief Strategy Officer and Co-Founder of Glia. “His visionary product leadership and proven track record will accelerate our mission of transforming how organizations activate virtual workforces, driving dramatic cost savings, strategic staff optimization and accelerated growth.”

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Rei was drawn to Glia by its unique approach to AI, which emphasizes outcomes over tools or widgets for financial services.

“Glia’s platform fundamentally transforms the economics of customer service, delivering superior experiences while significantly reducing operational costs,” Rei said. “With a world-class team and technology ecosystem, Glia is positioned to revolutionize customer service in banking and finance, and I’m energized to lead during this pivotal moment.”

The appointment comes at a time of accelerating momentum for Glia. It follows the launch of GVA Learning 360, the first virtual assistant to generate responses based on human agent conversations, not just documents. Glia also recently introduced AI Benchmarks, a dashboard that enables Glia customers to measure AI performance metrics and see how their performance compares to their peers. Under Rei’s leadership, Glia will continue to launch new capabilities that enable organizations to navigate AI adoption effectively and efficiently.